ComplaintsforSerenity screen enclosures, LLC
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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We signed a contract dated 6/7/2021 for Serenity screen Enclosures to "Install (approx 25x42) screen enclosure with small portion of insulated roof (approx 8x 21). This includes (2) doors with bug sweeps only. No kickplate. Includes engineering. Total $12,500. 10% deposit upon proposal/signing. 40% deposit upon permit approval. 50% final pay upon permit approval. 2.5 year warranty on all workmanship." I paid $1250 dollars when I signed the contract on 6/7/21. Then the permits were completed (I paid for those out of pocket.) So I paid the $5000 on 12/17/21. For the next year I got updates about how supplies were limited, or they had part of the supplies but not all of them, or that when they finished their current job, I was next. I resorted to almost daily communication to request updates. They gave me several contradictory reasons about the delays. Finally, they said they could not afford the increase in supples. I said I would meet them in the middle and cover half of the extra cost if they could finish by the end of the month. They said this was unreasonable. I then stated that if they could not fulfill their contract that I would like a refund. We went back and forth and came to a n agreement on a termination settlement that stated they would refund $5310. They emailed it to us and dated it 9/24/22. We signed it and returned it. I had to keep up constant communication about getting the payment. they said they had to sell the supplies (which they had previously told me they could not buy) before they could pay. After much communication, I received a cashier's check for $2000 on 11/14/22. They assured me the remainder would come before Christmas. It is now Jan 31, 2023 and I have received nothing. A friend recommended using you guys. So here I am.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.