Business ProfileforClear Flow Septic

On the morning of 9/12/22 sewage started to overflow into both bathrooms in my home. I had called a plumber and Roto Rotor that day, but they were unable to resolve the issue. I then contacted Clear Flow Sewage and set up an appointment. Clear Flow sent an employee on 9/14 to clear out the pipe with their snake, but he was unsuccessful. Based on the information he gathered with the snake, I received an estimate for $6000, which was based on 55ft of pipeline replaced and the necessary permit. I wrote a check for $3000 on 9/13 for a deposit, so the work could begin. On 10/4, Clear Flow arrived and per the employees, only replaced 12ft of damaged pipe, 8ft on left of the driveway and 4ft on the right. I was told that the problem was resolved and we can use the water as normal. I was also told that the large hole where the 8ft piece of pipe was could not be filled until the city inspects the pipe that was repaired, but the area where 4ft of pipe that was allegedly replaced was already covered. On October 9th, sewage began to overflow into my bathrooms again and the area of pipe that was repaired by Clear Flow was now leaking. I immediately called Clear Flow and the same employees arrived on 10/10 to look at the pipe. According to Clear Flow, they were unsure of what the problem was and we needed to contact the city of Casselberry. Clear Flow filled in the hole, left and when we called the office, we were asked to pay the remaining $3000, which we refused. An employee with the city of Casselberry arrived on 10/11 and used a camera to examine the pipe. We were advised to contact a different plumbing company, as the damaged area of the pipe was not replaced, Clear Flow's work was unnecessary and in fact, the city pipe was also damaged now. All Pro Plumbing came to repair the issue on 10/17 and charged me $417.50 to complete the work, they also replaced the damaged city pipe. I asked to Clear Flow for an itemized bill covering the $3000 and they have failed to provide one.