Customer ReviewsforMaximo Solar

I live in Melbourne Florida and from the beginning I have been having problem with this company. I paid approximately one hundred thousand dollars since approximately February 2022 and it seems that they really don't care about their customers. I recently had 2 additional batteries install and approximately 3 weeks ago they left and have not been back to complete the install. I've called multiple times and send emails, which were not responded to. The last time I called, they stated that they had to setup an appointment for their service people to come back and finish the installation and also repair a panel that was loose. I continually tried to contact them but no one returns my calls. Finally, I went to the website and saw that they are permanently closed, but no one contacted the customer (me) to say that they are closing and who will now honor their warrantee. Now how do I go about having my units service and get my system completed.

I give this company a total F this company has been out to my house twice to fix the converter on top in one of the solar panels and every time they have to come we have to pay $350 which I think is very unfair to all of us After paying $30,000 for the solar panels. I think that $350 should be waived. It is not our fault that the solar panels are not working the way they should be .. replacing them with refurbish parts doesn’t help us either. I have called the company & have left several messages I haven’t received one single call my next step would be to put in a complaint with the ??Better bureau. If anyone out there has any sense do not go with this company. .. I would be willing to take this complaint down. If I could just get someone to call me …to whoever it concerns you can reach me ..

They don't answer the calls. I've been calling for 2 days sending messages and nothing. customer service is lousy.

"Bait and Switch" I contacted a sales person at "Maximo Solar" on Saturday, June 3, 2023 at 1pm. I asked for he a Sol-ark 12k inverter. He said yes, there is one available in Aguadilla. I told him that I am going it immediately to buy it, because my Sol-ark 8K was in error state and I did not know if I could get running again. I went to Maximo Solar and told the receptionist that I have a Sol-ark 12K on hold, that the sales person had separated me. I paid for it, an employee was bringing the box down for me. I realized that the box did not say Sol-ark 12K or Deye 12K (Chinese brand but it is the same). I immediately told the receptionist and called the Sales person, told him it was not a Sol-ark 12K, he said it is a Sunbeat 12k and it was the same inverter. I had already paid for it, ask if I can return it if it was not the same (recorded audio). He said yes, it was not a problem. I took it home and left it in the box, began working on getting my sol-ark 8k going. I got it up and working. I went back to see the inverter that I just bought, still in the box. Since I have 4 Sol-arks 8K running, I still needed a "backup" in case of emergency. This inverter was definitely not a Sol-ark 12K or Deye 12K that I had ordered. In the past "Maximo Solar" sold Deye 8K (under the rebranded Sunbeat). It was already 4pm and "Maximo Solar" closes at 4pm. I call the sales person and told him that the inverter is not a Sol-ark 12k, and that I could not keep it, because it was not what I asked for. He told me to take it to back to "Maximo Solar" on Monday, June 5. Monday, I went back "Maximo Solar". There was a different receptionist and was told it had no refund. I again called the sales person and was told to bring him the receipt "he would take care of the issue". Today is Sunday, June 18, and I still have not received a refund. A distributor in San Juan has the original Sol-ark 12K, but I need refund to buy it. I am asking for my money back, a credit or a Sol-ark 12K.

This company doesn't return calls or emails. I have leaks on the roof from their install and it's staining my ceiling and probably creating mold. It seems I have to deal with fixing this issue but don't use this company as the salespeople are fantastic, but the issue or repair people can't address an issue.