Business ProfileforSolar-Ray, Inc.

We used our life savings to buy solar panels from Solar-Ray. Paid in full -- about $22,000. The bid we got was for solar panels that would cover our entire electric bill. It has never come close. We had a five-year full warranty. Over the five years, I repeatedly emailed them. I wanted them to come out and see why our panels weren't working anything close to what was promised. They never checked it out. (They also failed to turn the system on, so for at least two months (I can check if you need me to, and let you know), we saved nothing at all -- till they finally told my husband how to turn the system on.) They also damaged our new roof while installing the panels, and we had to have it fixed for insurance to continue to cover us. The biggest thing is that the panels don't work. Florida Light and Power came out and said that the system is producing only half of what it should be producing. At this point, the panels will never "pay for themselves," as promised. We will never "save a lot of money," as promised. They are probably obsolete by now, since they are more than five years old. The company continues to ignore me. (Occasionally when I email them, they'll contact my husband. I guess they don't want to deal with a woman. The owner has only emailed me back bullying lies, saying that the system is doing very well.) They have never come out, found out why the system isn't producing as promised, and fixed the problem. Nor have they reimbursed us for the electric bill for the months they'd failed to turn on the system. Nor have they reimbursed us for our roof repair. For the first few weeks after it was installed, the web page that reports on our solar production was not working, so we couldn't check to see that, in fact, we weren't getting any power from the panels. We noticed our bills were the same, which was when we started calling them.) Our warranty is finally over, so it is now obvious that they are planning on doing nothing to stand behind their work.