ComplaintsforSwitch Solar, LLC
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This company offered us to installed solar panels in our home. They said that the electrical bill will be around $30 a month after the solar panels is installed. We signed a contract with them and a financial company. After a couple of weeks, they arrived with the materials to do the work, and they started to install the panels and equipment. At this point, we have never seen how this project will look like or what they will be doing. Nobody sat down with us to talk about what they will be doing. No information was given to us or ask us about any changes or modifications.They installed the panels in a way that the appearance looks horrible and when we called them to complain about that, they said that they will fix it but after the permits were approved. That was back in July. The owner of the company by the name of **** ****** sent us an email about the corrections they will doing (email attached). Also, we mentioned to him that the electrical bills are the same amount, and nothing has changed. After 2 months later, he hasn't reply to the emails anymore. We filed a claim with the financial company, and they confirmed that the system is not working as it should and they will be sending some technicians, but 2 weeks has passed and nothing. We are paying between the electric company (***) and ******* who is the financial company, more than $500 a month when our normal electric bill is $230. We do not the purpose of having solar panels when we are paying double. Switch Solar is an untrusted company with no integrity, giving false statement, terrible service and, lie about the service they claimed they provide.We would like for Switch Solar to do what they told us, fix the appearance of the panels, to fix the power they generate because they are not working properly (as the tech from ******* told us) and to cover the double billing we are getting from *** and the financial company. If they cannot do all these, we do not want these solar panels, they can remove them.Initial Complaint
08/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I decided to go with switch solar for my home upgrade in ******* in which I was promised a $1000 incentive. The panels were installed first week of May 2024, it is now August and I have yet to recieve my incentive, not only have I not gotten my incentive but a bunch of reps that got them contracts have not been paid their commission either. This is unacceptable and had I known that they would be this unprofessional I would have not gone into contract with them. The person who was my rep has tried contacting the owner **** multiple times and has been ignored every time. Something needs to be done not only so my incentive can be given to me but for the reps to also get paid for their work.Customer response
08/08/2024
Hello *****, just needed an update and know if the complaint was removed as I have not heard back from you. Thank you for your time.Customer response
08/08/2024
Please I just need to know if the complaint was removed. The company has reached out already to resolve issue. Is the complaint removed that I placed?Business response
08/09/2024
To whom it may concern,
Thank you for bringing this matter to my attention. I want to share that I was never informed by the sales representative, *************************,that he had offered our customer $1,000. ******************** has relocated to ********** after completing the sale.
I've been communicating to Ms. ** La Paz and have agreed in good faith to provide the $1,000 promised by the representative. I have already sent her $500 and she is aware that the balance due of $500 will be sent to her as soon as this matter is resolved with the BBB since I did not have any previous knowledge of what was promised to her.
I have enclosed a copy of the first payment made on Monday,August 29th, or Tuesday, August 30th. You are welcome to contact her directly to get this matter resolved.
Please let me know if you have any additional questions and if this is sufficient to close this case.
Best regards,
Business response
08/12/2024
Date Sent: 8/9/2024 12:05:26 PMTo whom it may concern,
Thank you for bringing this matter to my attention. I want to share that I was never informed by the sales representative, *************************, that he had offered our customer $1,000. ******************** has relocated to ********** after completing the sale.
I've been communicating to Ms. ** La Paz and have agreed in good faith to provide the $1,000 promised by the representative. I have already sent her $500 and she is aware that the balance due of $500 will be sent to her as soon as this matter is resolved with the BBB since I did not have any previous knowledge of what was promised to her.
I have enclosed a copy of the first payment made on Monday, August 29th, or Tuesday, August 30th. You are welcome to contact her directly to get this matter resolved.
Please let me know if you have any additional questions and if this is sufficient to close this case.
Best regards,
Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
we have signed a contract with a solar panel sales and installation company: Swith Solar LLC, **** Commodity **** Unit **** Orlando Florida XXXXX Phone XXX XXXXXXX which, after an engineering and energy consumption study, presented a project for the installation of a solar energy generation system with 34 panels and equipment for the price of 39 thousand dollars, a value that would still have the receipt of a government incentive at 26% of the total amount. The result of the project would be the generation of energy through solar panels that would have the effect of zeroing the consumption charged by the Duke Energy company, which at the time the average consumption was 280 dollars. However, during the date that the contract was signed on 5/20/2021, to a surprise, it only had a 30% reduction and even added to the bank financing it exceeds the amount that was paid directly to the energy company (Duke Energy) we tried several contacts with Swith Solar and their response always recommends that we seek justice. We currently pay $135 to the bank and $220 to Duke Energy. We tried to contact the company in an attempt to remove the panel and settle the bank financing and we still have a loss of 10,500 dollars. SWITH SOLAR LLC **** COMMODITY **** ***** *** PHONE XXX XXX XXXXLOAN NUMBER: ******* *********** ORLANDO- FL�"RIDA ZIP XXXXXBusiness response
06/06/2022
Business Response /* (1000, 5, 2022/05/26) */ Contact Name and Title: Jamie ****** Contact Phone: XXX-XXX-XXXX Contact Email: **********@switchsolarusa.com We do not have any customers by the name of Andrea ***** in our records. The address provided by Ms. ***** matches the address of one of our customers by the name of Rafael ************ whom we have worked extensively in the past year. Their system is producing properly as it was designed (see attached screenshot showing production since 2021). Their consumption has increased year over year surpassing the designed system which was based on bills prior to May 2021. In regard to returning the system, it was advised to the customer that a solar system is not returnable based on the contract signed by both parties on Mar 7, 2021. Article ** of the Purchase Agreement states the client has 10 days to terminate the contract (signed copy is giving to each client once they signed) Please let me know if you have any further questions.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.