ComplaintsforAllianceRx Walgreens Pharmacy

• Initial Complaint

  06/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am survivor of Breast Cancer. With that being said, I have hormone therapy, which includes a shot. I have to put in a request every month for the shot to be ordered and delivered to the Genesys Hurley Cancer Center. I've already put a blanket note that I agree with HIPPA Laws. I just need the shot every month. Every month I got to order the shot, and call customer service to have it delivered. It is the most annoying thing ever. If I consented to the HIPPA and ordered the shot online, it should be a seamless process to deliver the shot, without me calling every day until it's completed. I have other ailments that I have to give my attention too. Not babysit Alliance Pharmacy every month. This is every month from the 11-20 of calling until my prescription is delivered. It started in late 2020 until current. They need to come up with a better process of getting my shot delivered with minimal contact involving the customers.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/05) */ The patient contacted the Better Business Bureau regarding their experience with AllianceRx Walgreens Prime. Specifically, in reference to delay's in receiving their specialty medication. AllianceRx Walgreens Prime representative spoke with the patient regarding their concerns. After reviewing the patients account in detail, the pharmacy has agreed to monitor future order's to ensure smooth and satisfactory experience with the specialty pharmacy. AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  AllianceRx billed my insurance incorrectly for medication twice. I have called multiple times to get this resolved, each time I explain that my insurance denied the claim as it was billed incorrectly and that it needs to be recoded and resubmitted to insurance for payment. AllianceRx has not done this and then sends me the same bill a few months later and the process repeats. I now have a notice that they are turning the account into collections for non payment even though the problem is on their end and they have not fixed it.

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/24) */ The patient contacted the Better Business Bureau regarding a billing statement received from her health plan requesting payment for a medication processed under her health plan coverage. AllianceRx Walgreens Prime representative spoke with the patient regarding her concerns. The pharmacy was able to work with the Health Plan to ensure the correct billing codes are used for proper billing. This information was shared with the patient who was satisfied with the resolution. AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.

• Initial Complaint

  06/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  For a couple months under an self employed purchases insurance plan I was paying $5 a month for a specialty medication, humira. This was due to a discount card from the manufacturer they had been applying. In January of 2022 my insurance plan changed. Same company, ********************** of North Carolina, but a slightly different plan. When alliance RX filled the prescription this time they charged my credit card not $5 but $2,030.29. There was no phone call or notification that the price had changed this significantly. I disputed the charge with my credit card and they agreed to drop the charge. I called Alliance RX who was not able to provide any assistance. I called ********************** who couldn't believe they would fill the script without figuring out the charge first but stated it was related to the manufacturer discount being applied or not. I called the drug manufacturer who reinstated the discount card directly to me instead of through insurance or alliance RX but according to Alliance RX the charge was the charge and there was nothing further that could be done. I'm now getting a bill sent to me to pay this egregious amount of money when they only ever previously billed me $5. I'll happily pay $5 or $10 but not $2000. They should never be able to just bill someone that much more. Unreal.

  Business response

  07/29/2022

  Business Response /* (1000, 5, 2022/06/16) */ The patient contacted the Better Business Bureau regarding a billing concern processed under her health plan coverage. AllianceRx Walgreens Prime representative spoke with the patient regarding her concerns. The pharmacy assisted in having the claims in question reprocessed, which resolved the issue. This information was shared with the patient who confirmed this was a satisfactory resolution. AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 1-3-22 I ordered Aubigio - which is a MS drug from the Alliance RX Walgreen prime. Alliance RX Walgreens prime is the specialty pharmacy that****** makes its subscribers use for the specialty drugs. I spoke to Zugera? in the insurance dept and she set up the credit card (****).. and I paid $8244.30 on my **** to AllianceRX Walgreens Prime. My out of pocket for the year is $8700.00 so with this drug being very expensive I usually meet it by Feb. On 1-31-2022 I ordered Aubigio again and paid $455.70 on my **** to Alliance RX Walgreens Prime. After several attempts in trying to get a receipt from Alliance RX Walgreen Prime they finally sent me one one 2-4 showing that I have paid a total of $8700.00 to them and had met my Out of pocket for the year with******. See attachments #1. Attachment 2(2 pages)= **** credit card receipts.The reason I was so explicit to Walgreen about applying these to my **** and sending me receipts was because this is the 2nd year in a row that this same event has been happening. Last year between****** and Walgreen I went through this same thing. . On 2-3 thinking my out of pocket was met I went to CVS to pick up my other meds and they said I had to pay $455.70 before I could get the meds. So came back and called Walgreen again and they said they applied $455.70 to an assistance program.??I told them I paid that amount on my credit card on 2-3. They saw the transaction and reversed the entry and charged my card on 2-3. Being I had the Walgreen receipts and my credit card receipts which I was assuming everything was going to be fine, but it is not. On 5-16 I ordered Aubigio from Alliance RX prime and now they are saying I have to pay the $800 because ********** did not adjust their accumulator. I have every conversation recorded on my phone. I am not sure if this is a walgreen or****** issue but both of them have been awful to deal with.. and one jsut blames the other.

  Business response

  07/21/2022

  Consumer Response /* (2000, 12, 2022/05/29) */ I received a call back from the pharmacy on 5-27 and she said she did not know why they said I owed the $886.78 but that she would ship the meds and go over the notes that were sent to her and reply back to me next week. I did recieve the Aubigio on 5-28. Consumer Response /* (3000, 18, 2022/06/03) */ I have updates to this case. I sent an email to [email protected] yesterday because the case was closed I believe because I received my medication the case was closed by BBB but the problem has not been solved. They told me today that they just sent the medication out of courtesy. So I received a call from Ricky at ************************today at 324PM. He told me the problem was solved and my money should be sent within 7-10 days. I said what money and he said the overpayment. I told him I wasn't owed any money and that all I was asking for was for ********** to talk to Walgreen so that I could get the Aubigio without paying for it being I had met my out of pocket for the year back in Feb. I don't believe he could have read any of the notes that were sent, because never once did I say I was owed money. He told me that Walgreen was double paid? I said well I don't know who paid them besides me but I only paid them for a total of $8700. I said so what does that have to do with me, if they got double paid? So being Walgreen got overpaid I didn't get the meds?? Non of this makes sense it is just getting crazier and crazier. Then he said what outcome are you looking for? and I told him I just want to be able to get the meds from Walgreen and anywhere else and not have to pay anything because I have met my out of pocket for the year. Then he said that's what I meant by overpayment , it was an adjustment in our accounting dept. I see you already met your out of pocket of $8700.00. He could have not looked at any of the files I sent so I am assuming maybe someone just told him to call me. So from what he said I thought I would be able to call Walgreen and not owe them or any one else for any prescriptions. So then at 519PM today I received a call from Jamie at Walgreen and she said she was calling me because she had talked to ********** and ********** said I still owed the money for the Augigio. I was dumb founded because Ricky from ********** just said I didn't 2 hrs ago. I had called earlier today and left a message for Naiomi(pharmacy) who I spoke with last week and who was going to call me back this week after she reviewed all the paperwork. I had not heard from her so I left her a message and I believe that is what prompted Jamie to call me. Jamie said that Naiomi was part of her group, I said Naomi sent me the Augbigio. Jamie told me that she had released the Aubigio out of courtesy until she could review the case. Naiomi did not tell me that at the time. She just told me she was shipping the meidcation so I thought everything was OK, but it sounds like it is not. Jamie told me that she spoke to Michelle at **********. She gave me this ref # ***********. and Michelle told her I still owed the money for the Aubigio. She said where she saw that I paid the $8700.00 but if ********** said I still owe the money, I still owe the money.. So here we go back to square one. I told her that Ricky from ********** had just called me earlier and what he had told me. I asked her if she had talked to Michelle today and she said no she rec'd an email from customer service mgmt. She said she will contact ********** again and call me back on Tuesday. Lack of communication somewhere..again!! I just cant believe as multi million dollar companies the people that work at these companies have no idea what is going on. Maybe that why premiums are so high..How many hours have they just spent on my issue.. So sad . Business Response /* (4000, 20, 2022/06/16) */ AllianceRx Walgreens Prime received a follow-up concern from the member on this issues. AllianceRx Walgreens Prime partnered with the members health care plan and were able to work to have the claims in question reprocessed to the members Satisfaction. Consumer Response /* (4200, 22, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will make that final decision when I go to order the medication from Walgreen Alliance RX prime on or about the 25th of this month. I thought last month that they had solved the issue only to be told they sent it to me without charge only as a courtesy while they were reviewing the paperwork and then came back and said I owed it. I spoke to Stephanie at ***** on 6-9 and she told me she was having a conference call with Walgreen and would get me to me on the results of the conversation on 6-13. She called me on the 13th and told me that I indeed paid my $8700.00 back in Jan, that it was internal problem between ***** and Walgreen and I should not have been penalized for their problem. They are going to send me a check for the $24.62 that I had overpaid. Stephanie said she would keep an eye on the account to make sure all the internal corrections were being done. If someone would have just listened to me back in January this would have never been an issue. I provided all the receipts and documentation to them back in January and told them at that time it was an internal issue and not to penalize me..but no one listened until I called the BBB. If I wouldn't have called BBB this probably would still not be resolved. I just wonder how many other people are going through the same thing with them. I don't think an older person would have been able to put all the hours and arguing that I did to get this resolved; because this took 6 months of almost daily contact with ether ********** or Walgreen. And to have the same exact thing happen last year doesn't make sense. The people at these companies are just not doing their jobs properly. As I said in the beginning of this message, once I order my medication at the end of the month and it is done without any cost to me; then I will accept their resolution. Business Response /* (4000, 30, 2022/06/24) */ AllianceRx Walgreens Pharmacy continued to work with the customer's Health Plan to resolve this case successfully. As of 6/24/2022, all impacted claims have been updated and accounts are balanced. AlllianceRx Walgreens Pharmacy communicated this information to the customer who confirmed that this result was satisfactory. Going forward, future orders will be monitored to ensure there are no further issues and provided the customer with direct contact information. Consumer Response /* (2000, 32, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just wish it would not have taken 6 months to fix this internal error between Walgreen Alliance RX Prime and Blue Care Network. As the customer I put hours, days and months in trying to get them to listen to me. I supplied receipts, sent letters and spent hours on the phone trying the get both Blue care network and Walgreen to listen to me. But all I got was Walgreens blaming blue care network and vice versa. Not one time when I begged them that I could not get my medication until I either put out more money (even though my out of pocket of $8700.00 was met on Jan 31 ) did they even care about what happened to me as the customer and patient. It was one of the most frustrating ordeals of my entire life. I just wonder how many more people are going through this same thing because people at those companies are just not doing their job. This is the 2nd year in a row this same thing happened to me. If I did not go to the BBB I don't know if this issue would ever have been resolved. Thank you BBB!!

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Alliance rx keeps billing me for a bill that was paid by my HRA, I have repeatedly called and sent copies of the check that was endorsed by them and they won't do anything about it. My last call was disconnected and I was asked how my experience was. I was hoping to not have to get a lawyer involved, but that seems like it is not going to happen.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/05/31) */ The patient contacted the Better Business Bureau regarding a billing concern for a medication processed under their health plan coverage. AllianceRx Walgreens Prime representative spoke with the patient regarding their concerns and was able to resolve the issue to their satisfaction. AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at *************** Consumer Response /* (3000, 7, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did (finally) apply the funds to my account, however it should never have required a complaint to the BBB to get someone to act on it. That is no way to conduct business. This is in fact the second time I have had to resort to a BBB complaint to get them to act on something. I have spent hours trying to resolve issues with them, and it takes this to do it.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Endocrinologist put in a prescription for Verio One Touch Glucose Strips on 1/24/22. I picked up the prescription on 1/30/22. Walgreens @ 550 S. Main St. Cottonwood AZ sold me Glucose test strips for Ultra One Touch costing 45.00. These strips will not work with my Glucose meter. When I returned to Walgreens to inform them that the glucose strips were the incorrect ones, they refused to replace with the correct ones and/or to refund my money. They blamed it on the doctor for not ordering the correct ones. Attached please find: Endocrinologist prescription order showing One Touch Verio Reflect Glucose strips. Walgreens screenshot not showing Verio One Touch. Copy of the Walgreens receipt showing amount paid. And PDF of product they sold me being the incorrect item that Dr. had prescribed. Walgreens failed to transcribe the correct order put in by Julie L M******** at my Diabetes doctor. Should you need additional information please feel free to contact me via by email. In my opinion this was a terrible display of customer service, and dangerous if it had been a medicine.

  Business response

  04/15/2022

  Business Response /* (1000, 9, 2022/03/29) */ ---------- Forwarded message --------- From: M***********, Melissa**************************************** Date: Mon, Mar 28, 2022 at 2:27 PM Subject: RE: BBB Complaint Case# ****************************************** To: ********************************* HI ***** This may be a duplicate send from our team. This complaint is for Walgreens store #***** 550 S Main St Cottonwood, AZ; phone 928-649-3850 fax 928-649-3848. Business Response /* (1000, 15, 2022/03/29) */ Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. Summarize the resolution addressing these questions: 1. Date resolved: 3/28/2022 2. Who resolved: Damon A., District Manager 3. How resolved: Working with physician to obtain new RX for patient with the correct glucose test strips since the prior RX is closed. Additionally, offering the patient a refund of $45.00 for the amount paid when the incorrect test strips were dispensed. 4. Customer satisfaction: Patient was satisfied that we were going to resolve and help her obtain the money for the incorrect test strips. 5. Compensation given: $45.00 cash refund If you have any questions please do not hesitate to contact me. Thank you, Tierra W. Executive Response Specialist 521 W.Avalon Ave. Muscle Shoals, AL 35661 Fax: 256-389-3763 Consumer Response /* (2000, 17, 2022/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) 3/31/22 I received a 45.00 refund from Walgreens. Damon the Manager in Phoenix was very helpful and had a wonderful level of customer service. I am satisfied with this resolution

• Initial Complaint

  02/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Every month for 2021 and to date of 2022 this specialty pharmacy uses an e-voucher on my husbands specialty medication. I have requested over and over each month DO NOT attach an e-voucher!! I have to pay up front with my credit card in order for our health insurance to recognize this payment toward our deductible and out of pocket expenses. I will need a receipt of payment sent with the Rx so that I can submit for reimbursement from the support program for these ridiculously expensive medications. Every month we go through all this and they have still not removed the vouchers, thereby it takes weeks to straighten it out. We have a very high deductible so it is a timely matter to get these payments correct in order to limit our out of pocket expenses. I've filed complaints directly with this company and am still dealing with the same issues for the last 15 months.

  Business response

  03/08/2022

  Business Response /* (1000, 5, 2022/03/08) */ The patient contacted the Better Business Bureau regarding a billing concern processed under their health plan coverage. AllianceRx Walgreens Prime representative spoke with the patient regarding their concerns. The pharmacy resolved the current concern and are working with the patient to ensure future orders are processed in the desired manner. The pharmacy will be monitoring future orders to ensure proper processing. In addition, the patient has the direct contact information of a point of contact if there is a need going forward. AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at *************** Consumer Response /* (3000, 12, 2022/05/20) */ In regard to my previous complaint Alliance Rx Walgreen Prime Specialty Pharmacy continues to attach an evoucher each month to my husbands specialty medication. This continues to be an ongoing issue to get the voucher removed so we can make payment for the medication that will be credited to our out of pocket expenses with our health insurance. Last month (April) they sent us a statement of a different patient with all his private information! This is extremely poor business, causing great frustration in addition to HIPPA violations. We appreciate any help you can provide Thank you, ***** ******** Business Response /* (4000, 14, 2022/05/23) */ The patient contacted the Better Business Bureau regarding a recurring billing concern processed under their health plan coverage. AllianceRx Walgreens Prime representative spoke with the patient and was able to resolve their concerns. The pharmacy will be monitoring future orders to ensure proper processing. In addition, the patient has the direct contact information of a point of contact if there is a need going forward. AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at ***************

• Initial Complaint

  01/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made an account with Alliance Rx and transferred my medications to them because I thought my insurance plan covered them. I was notified by Alliance Rx via mail that my insurance does not contract with my insurance company. I received a few letters in the mail and I have one dated for January 5, 2022 starting "AllianceRx Walgreens Prime is not contracted as your mail order pharmacy provider; therefore, In unable to process your prescription(s) Descovy, Lisinopril." The letter goes on to say for me to contact my insurance company or work HR. It also states for me to contact them with any issues I have. I did not do anything with the issue since they couldn't fill anything and I do not need any refills on the medications at this time. On 01/17/2022 I got an email stating that they were processing my order *******. I immediately called them because I knew I had read the letter stating I could not fill my medications with them. I spoke to a rep who told me she could not cancel the order herself, so she notified the pharmacist to not fill the medications The rep also informed me that since I did not authorize a co-payment and my insurance does not contact with them, then I should not have any issues and the order should be canceled. However, I got an email on 01/18/2022 that my order was shipped. I called them back to address this since the rep the day before told me that they would get the order canceled and it should not even be processing because I did not authorize anything and my insurance does not contract with them. I spoke to a rep who told me that she could see that I do have a balance owed, and she confirmed with me that I did not authorize the medications. She stated they should be handling this issue and she gave me reference *******. I want to ensure that I am not billed because I will receive the medications, even though I did not authorize this purchase. I cannot pay the over $7000 price for the medications. I do not want the bill to go to collections.

  Business response

  02/25/2022

  Business Response /* (1000, 9, 2022/01/24) */ AllianceRx Walgreens Prime connected with the customer on 01/20/2022 to discuss the information provided. The concerns have been addressed and the customer is satisfied with the resolution. AllianceRx Walgreens Prime strives to provide exceptional service while ensuring patients receive the medicine they need to feel better and live well. We are committed to exceeding expectations with all future interactions. If the customer has any future questions, our customer service department is available 24 hours a day 7 days a week at 877-787-3047. Thank you, AllianceRx Walgreens Prime Consumer Response /* (3000, 11, 2022/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do no accept the response because we have not fully addressed the issue at this time. My balance has been removed from my account, but I have received the medications. I was told by Deion: 480-752-5301, to call him if I received the medications so that I could get a return label. I called him at 10:16 am on 01/24/2022. I received the medications on 01/22/2022, which was Saturday. They put in a request for the package to be returned to sender but it was delivered anyway. I want to ensure that they do not turn around and say that I did not return the medications and bill me because of it. So yes, my initial concerns have been addressed by my balance being removed, but they could still bill me for receiving the medications and not returning them, with a shipping label they would provide, as agreed upon. Business Response /* (4000, 15, 2022/02/10) */ AllianceRx Walgreens Prime reconnected with the customer on 2/3/2022 and confirmed that he is not responsible for any of the charges incurred. His account has been closed as requested. If the customer has any future questions, our customer service department is available 24 hours a day 7 days a week at 877-787-3047. Thank you, AllianceRx Walgreens Prime Consumer Response /* (2000, 17, 2022/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a call from AllianceRx on 1/26/2022 informing me that a shipping label would be mailed out and I would receive it the next day. I did receive the shipping label package on 01/27/2022 and placed the original package inside of the pre=postage shipping envelope. Before I was able to take the package to my local Walgreens for shipment I received a call from another AllianceRx rep. This rep informed me that I could keep the medications and use them instead of shipping them back to them since they were just going to dispose of the medications anyway. I informed the rep that I would just keep the medications then, since it would save me a trip to the store and I could use some of the medications. I am satisfied with AllianceRx's response to this issue. They have cleared my balance, which I can see online. They also resolved the issue of the medications being returned by allowing me to keep them instead with no charge.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My allergist requested specialty medication from this company and it was never delivered. I have documentation indicating I spoke with my provider and they never received the medication and I'm being billed for medication that they never received. I spoke with S M***** from alliance Rx and they said they were going to start an investigation and nothing was ever revealed as to the results that investigation. I get a monthly bill for medication that my doctor has never received. This is affecting my credit score and I would like it to be resolved.

  Business response

  02/17/2022

  Business Response /* (1000, 9, 2022/01/25) */ The patient contacted the Better Business Bureau regarding their customer service experience with AllianceRx Walgreens Prime. Specifically, in reference to a statement received for a previous order. Our research confirms the patient's copay was applied correctly as covered by their insurance plan. AllianceRx Walgreens Prime representative contacted the patient to address their concerns. The pharmacy is currently waiting on a follow up call to advise the patient of next steps. Consumer Response /* (3000, 11, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no insurance payment and there shouldn't have been an insurance payment. I would like to see proof of the insurance payment for medication that was not delivered to the doctor. I received the correspondence to pay the copay and I'm not going to pay a copay for medication that was not received. So I'm not clear on what is needed here if they still want a copay of $95 this is not resolved. Business Response /* (4000, 13, 2022/02/01) */ The patient had continued concerns with an outstanding billing experience with AllianceRx Walgreens Prime. Our research confirmed accuracy with billing, however we were able to resolve the matter to the patients request. AllianceRx Walgreens Prime has made outreaches to the Patient to ensure this resolution meetings their expectations. Consumer Response /* (2000, 15, 2022/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Representative contacted me left a message indicating that they have zeroed out my copay balance and I now have a zero balance with their accounting.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Our insurance requires us to use AllianceRX for our medications. I am a Type 2 diabetic which I take two oral meds for, an antidepressant, a staten medication, and a few others. I am enrolled in AllianceRX home delivery service. They use the two worst Cardiff delivery, DHL which is ranked at #220 in speed and reliability and the wonderful USPS. AllianceRX is very strict about when you can order refills. Unfortunately their strictness prohibits timely delivery of much needed medications due to chronic timely processing and shipping issues along with shipping delays with DHL and the USPS! Currently, my most recent order was submitted four days ago and was shipped to DHL yesterday. Today I received a notification telling me that due to a delay with DHL that I will now not receive my medications until 12/20 at the soonest! This results in me being out of three medications for SEVEN DAYS! Diabetics CANNOT MISS A WEEK OF MEDICATIONS. Additionally my cholesterol will rapidly rise without my staten meds and my mental affect is already in decline because I've now been without my antidepressant for two days and looking at at least five more days! None of this is good nor is it acceptable. What I would like to see done is that AllianceRX STOPS using DHL AND THE USPS and providing more lead time to order medications BEFORE you run out! I am 69 years old and feel that I am being neglected and treated quite poorly by AllianceRX. They simply DO NOT CARE! The other thing I want and need is a written and signed promise that they'll never be late with my medications. Thank you.

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/12/27) */ AllianceRx Walgreens Prime attempted to connect with the customer on 12/20/21 and 12/22/21 to discuss the information provided. While the contact attempts were unsuccessful, our team has reviewed the customer's account and made the corrections necessary to assist in the scheduling of future orders. AllianceRx Walgreens Prime strives to provide exceptional service while ensuring patients receive the medicine they need to feel better and live well. We are committed to exceeding expectations with all future interactions. If the customer has any future questions, our customer service department is available 24 hours a day 7 days a week at 877-787-3047. Thank you, AllianceRx Walgreens Prime Consumer Response /* (2000, 7, 2022/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am willing to allow them to continue providing my medications provided they stand by their word that they have adjusted and corrected the delivery schedule. I appreciate the effort. However, if I remain dissatisfied with their service, I will change my provider. It is imperative that I receive my medications in a timely manner PRIOR to exhausting any particular medication's provided amount for the month. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩