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Business Profile

Specialty Pharmacy

Walgreens Specialty Pharmacy

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Walgreens Specialty Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walgreens Specialty Pharmacy has 8 locations, listed below.

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    Customer Review Ratings

    1

    Average of 61 Customer Reviews

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    Review Details

    • Lanequit M

      Date: 04/22/2025

      My employer changed insurance companys and this is our new Specialty Pharmacy and it SUCKS!!!! The left hand don't know what the right hand is doing. My son has Crohns disease and messing around with these people he has missed his dose. They have had his prescription for 3 weeks now and it still wasn't processed. I wanted to give it a no star rating but you can't.

    • Sarah B

      Date: 04/07/2025

      Every time I need to refill a prescription it requires hours of hold time and multiple calls. Not only that but every person I speak to has no idea what they are doing and is completely unhelpful. I even had a representative start swearing at me after she thought she transferred my call. If there is anyway to use another pharmacy, use someone else. This is not the company you want handling your pharmacy needs.

    • Carol H

      Date: 03/04/2025

      ****************!!! I had my doctor send over a prescription and was told that it would take 7 business days. I waited and still no update on my prescription so I called again. After 4th call I was told that it is being filled. About 2 hours later I get a phone call telling me that the supervisors DENIED filling my medication. This company is the worst ever.

    • John M

      Date: 02/24/2025

      Had a call from a customer service ***resentative who was very difficult to talk to. Snarky attitude, kept taking down to me in condescending tones.Kept mentioning I need ***** Medical Information that wasn't on my insurance card.I called a UMR *** and they had no idea what she was referring to.Tried to call back but was on hold for 20 minutes.They don't want my business, I'm telling my provider to find another pharmacy.

    • Melissa G

      Date: 01/30/2025

      They dont even get a star! Legal action needs to be taken with this business. These are a bunch of incompetent, lying, spiteful, staff members messing with peoples health and medications. I am in such a panic right now for being out of my arthritis medication now for 3 days now. It had been 3 weeks, 5 phone calls and even a document I have that they sent me, that shows $0 copay and being shipped out back on the 24th. It Never showed up AGAIN and I called AGAIN and was reassured it was being overnighted and did not show Up again. Today 5th call and being told it has not shipped and I am showing a copay of $1200 that was suppose to be clarified and changed 4 phone calls ago. I work in a hospital and I am walking around in a panic on hold now for 1.5 hours to speak to financial after a supervisor refused to get on the phone with me. What a nightmare, 3 days without my meds, no resolution and now I have to make A doctors appointment and figure out where to go from here all While not taking my medicine that makes me function. Because I have a huge long history in the medical field, I know all too well the dangers and harm this can cause someone. The first phone call I made there should have been a resolution, nobody deserves this and since my Dad is a lawyer, he has instructed me to go to the ** and get all of my health issues and struggles documented from all of this and were going after them to protect future patients who need and cant live without their meds. I have never seen anything so dangerous and ridiculous as I have seen dealing with this place.

    • Marie W

      Date: 01/28/2025

      Now called Walgreens Specialty Pharmacy.Poor and rude customer service. Not many of the customer service **** understand how to deal with ********. People should not have to spend 7-8 hours on the phone trying to get prescriptions refilled because no one understands the new ********* Why were employees not trained properly?? Some of these medications are critical to people's health!Hopefully, I can find a different Specialty Pharmacy. I really don't want to deal with this every month.

    • Danica N

      Date: 11/30/2024

      DO NOT USE!...this service is horrible. The phone **** use different systems from the store. And both use a different system from the "escalation" department. I called and spoke to a Mail order *** who instructed me to call my doctor for quantity change. I did that. Email said no meds being shipped as card needed to be in file. I called but apparently some meds WERE SHIPPED TO OLD ADDRESS. This is AFTER I had confirmed shipping address with 1st phone ***. ********** **** get auto shipped and billed later? Then that same *** told me she could escalate call to have meds sent overnight since it wasn't received. Well at that point neither of us knew meds had gone out to WRONG address. I realized this when I looked in my app (which I never check as I usually call) and found out meds shipped to wrong address. I called back and was told the escalation department only works M-F 9 to 5 and meds could not be ***laced until I spoke to them. It's Saturday and I can't go to store to get ***lacement because THEY USE SEPARATE COMPUTER SYSTEMS... So now I have to go into a store to get my med that didn't ship. And still without the rest of my meds for 3-5 days. HORRIBLE SYSTEM

    • Matt S

      Date: 10/16/2024

      I was forced to use alliancerx because they are one of 4 providers for a med that I need that is apparently new to the marketplace. When I tried to contact them for a refill I was unsuccessful with multiple calls over a period of two days. I spoke to a girl that simply wasted my time, she gather all of my information and never called me back. I called back and left a voice message and of course nobody contacted me back. Its nearly impossible to get someone on the phone and when you do, you do not make any ************* stars please avoid them for your own well-being.

    • Robert E

      Date: 10/10/2024

      Worst run specialty pharmacy Ive dealt with, but because my insurance wants me to use them, Im stuck with them. They dropped the Alliance name and went to just Walgreens and the problems I thought were in the past just come back again. I have an Envarsus copay card to help give assistance with the copay and they keep wanting to bill me (or have billed me). Its criminal and legal action will be taken against this unreputable company . If I could give them 0 stars I would

    • Dulce H

      Date: 09/05/2024

      There needs to be an investigation by the government on this Alliance Rx Walgreens Pharmacy Insurance companies are using as a vendor. I am a migraine suffer. I had received couple of statements to be paid but zero explanations on the break down. Usually there will be an explanation of benefits pay by insurance and pay by the insurer. Well I called Walgreens and requested a statement. I told them that wasnt ethical and I needed to know the chargers in detail, thats when my nightmare started. The next day Walgreens decided to withhold my medication ! My neurologist kept telling me that my medication will not be deliver at all, I had made several phone calls and no resolution. I do understand that I have to make a co payment but I do also know that I have the right as a consumer to ask to be send a statement that is not blank.Also they are requesting more money and I am requesting to see the statements that I havent received. I tried to put a complaint with BBB but apparently my situation did not cover all required information to be set as such,! The email to *********.****** If anyone wants to send correspondence I will because this needs to get the attention of more people I believe I being discriminated due to a medical condition reason they withhold my meds. The money for the copayment was definitely going to get to them but they did not care if they put the patients at risk bottom line.

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