Business ProfileforDistrict Lines

Absolutely the worst customer service. I placed an order on 9/01/23 for 3 items that showed in stock. Three weeks went by and I hadn't received shipping notification so I contacted them to inquire about my order and told me that one item is no longer available, so they put my order in backorder queue. I gave a replacement and was told the entire order would ship in a couple of days. Another week went by without shipping notification so I contacted them again. Now they tell me one of the items is a Pre-Sale due on 10/16 (that was not true, it was showing in stock on their site). On 10/16 they emailed me and said that the pre-sale came in and they were sorting the order and would ship in 4 days. A week went by and still no shipping notification, so I contacted them again. Now they tell me that they don't have my size on the item that was supposedly a pre-sale and just came in, and asked me if l would take another size. I told them absolutely not and asked for a managers name & number. Of course, I haven't received any response. Two emails requesting that information and one phone call and still no response at all. I emailed again and requested a refund and told them that I would file a dispute and report them to the BBB if I do not receive the refund. No response to the email. I sent a second email request the refund and still no response. After 10 weeks and all communication has stopped, I have filed a dispute with my credit card company. I'm very upset as I was really looking forward to receiving this merchandise from my favorite band. Thankfully I heard they are stopping business with District Lines, but it's too late for me. Stay very clear of this company. Terrible customer service and I would give them zero stars if I could!