![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBlueWater Telecommunications Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
3/6/2024 in the morning on SR-417 While I was driving to the office on 417 near the ************************, an object flew off a white truck, which I later realized belonged to bluewater company, towards my windshield. I was able to swerve abruptly to the left, but the metal box hit the right light of my car and subsequently caused damage by penetrating through the metal.Both your company truck and I pulled over, and the driver provided me with what appeared to be expired registration and a non-active driver's license. Unfortunately, in my hysterical state, I did not immediately notice that the documents were illegitimate. The driver mentioned that he had called the Florida Highway Patrol, and although he initially expressed a desire to leave, I requested that he stay until the police arrived. Approximately 1.5 hours later, he claimed to have called the police again and was told they would not be coming as long as we exchanged information.The driver stated that he did not have an insurance card in his truck and provided me with an office phone number before leaving in an aggravated state. Despite my efforts to contact BWT office with the number provided ************), I did not receive a callback. Subsequently, my insurance company attempted to reach the office but was unsuccessful. Furthermore, the office refused to provide insurance information, citing that they do not carry metal boxes.Upon investigation, the metal box was found on the road and identified as a metal box for an electricalmeter. While I understand that this company may not directly install such boxes, it is evident that it fell out of one of their trucks, which had an expired registration and was operated by a driver with an invalid driver's license. Additionally, other items in the truck were not properly secured, including a collapsible ladder.I request that the company provided insurance and took responsibility of their employees road behavior. I should not pay for someone's negligence.Customer response
04/08/2024
Adding case number from the police
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.