ComplaintsforFidelity Real Estate Agency, LLC

• Initial Complaint

  01/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We owned a timeshare that we wished to sell to Fidelity Real Estate in *******. Wyndham, the Timeshare Manager required ** to pay the maintenance fee for the 2022 use-year before the sale could take place. We requested that Fidelity either allow us use of the 2022 timeshare have the new buyer to pay us back if they wanted to use the timeshare in 2022. The new buyer purchased the timeshare in March of 2022. They were given use of the 2022 timeshare did not have to pay us (or Wyndham) for its use. They were given use of the 2022 timeshare at our expense *for free*. ***********************, Salesperson, referred us to ***************************, Sales Manager. I attempted to reach ******************** for months seeking reimbursement for the 2022 use of the timeshare. For months he avoided my calls. Finally, in December of 2022, I finally reached him and was actually able to speak with him. He dodged my calls again. Finally, when I reached him at the very end of 2022, he dismissed me by saying there was "nothing" that Fidelity could do to get us our points or get us reimbursed for our points. 2022 ended, and all was lost. Is there anything that the BBB can do to help us? Can the BBB help to protect future clients from being treated in this way by Fidelity Real Estate of *******? ************************ client service was terrible. He represents Fidelity Real Estate poorly. We will never do business with Fidelity Real Estate in ******* again and urge others to avoid Fidelity Real Estate Company in ******* completely due to poor customer service.

  Business response

  01/04/2023

  Contact Name and Title: **********************************
  Contact Phone: ************
  Contact Email: *************************************************************
  Hello,
  
  The Seller was paying monthly maintenance fees in the amount of $75, the Seller accepted an offer that was presented to her. Per the attached Executed *************** Contract the Seller agreed to keep the monthly maintenance fees current until transfer completed and the Buyer's liability for the maintenance fees would begin upon completion of transfer (See Item 12 of Contract). At no time did Fidelity Real Estate avoid the Seller, I can provide email threads along with phone records to show this. The Seller accepted an offer and the ************* completed the transaction per the Contract, then after the fact she wanted reimbursement of the fees. Please let me know if you need anything else.
  
  Thank you, ***************************
  See Attachment/File: Wyndham Contract for Sale and Purchase - ****** Timeshare Acquisitions LLC - ******* - 3490_SIGNED 1

  Customer response

  01/04/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ******************** would be hard-pressed to show that he made any real effort to contact us. The few phone calls he tmade were while we were at work and unable to answer. When we tried to call back, he was rarely reachable. It was extremely difficult to reach him. He will not be able to produce long email threads showing we talked. Because he would email and say to call him, but then he couldn't be reached. We finally did talk me ar the end of 2022. He told us he would try to help. We never heard back (as usual) and when we did finally reach him to follow up on his response, he stated that there was nothing he could do. He ducked us and wasted our time for months.
  
  The contact we signed stated that we would pay monthly maintenance fees until the condo sold sold. Then the new owner would pay for the rest of 2022. The sale was concluded early in the year. The new owners should have either had to pay us or Wyndham for about 9 months in 2022. They weren't made to pay at all. We paid for the whole year and didn't get to use any of the points. Ask ******************** to prove that the new Owner paid ******* for 9 moths of dues in 2022. He won't be able to. We did. And were never re-imbursed. ******************** and Fidelity Real Estate of ******* were supposed to have our best interest at heart, too. Instead, they took excellent care of the Buyer, ensuring they got a good deal at our expense and that Fidelity could boast a sale. We were poorly treated. I hope that everyone reads this and avoids Fidelity's poor customer service.

  Business response

  01/05/2023

  We were lead to believe that the Seller paid Maintenance Fees Monthly and this is how the Contract was written. Buyer offered $100 and it did not include any reimbursement of maintenance fees, this was accepted by the Seller. All details were clearly written in the Contract, this was accepted by the Seller by signing the contract. Now after the transaction has completed they want reimbursement. There is nothing that Fidelity can do once a transaction has closed according to the contract details, First American Title closed the transaction and they did this according to the executed contract. Also, no where on the Settlement Statement that the Seller receive state anything about reimbursement.
  See Attachment/File: Settlement Statement 6018968LG SS.pdf

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