Business ProfileforThe Timeshare Brokers, LLC.

In May 2020 we booked a time share condo in Maui through time share brokers llc with Jeremy W****** for a stay 9/26-10/3/2020. Due to covid restrictions Maui shut down. We were able to cancel our trip and get a credit for a year "This email is to notify you that your reservation for the************** Ocean Club was successfully cancelled on August 24, 2020. You have 12 months to use your credit at any ******** Vacation Club Resort Please let me know where and when you would like to travel in the future. We will look up the dates and bedroom size within ********'s system for your requested accommodations and book your reservation based on availability and point fluctuation. If your request and rebooking is more points, you will be required to pay for the additional points needed before the owner can book the accommodations. Once rebooking has been made, it can not be changed. In the event of a resort closing, a points credit will be given for a later date. Please be advised that the rebooking rules and framework are determined by the resort brand directly and may change as this unprecedented situation progresses. When you are ready to rebook, please try to reply to this email. Also, please respond to this email that you understand the conditions for your credit and rebooking. Thanks and let me know if you have any questions in the meantime" We called to book in 2021 and Jeremy stated fees went up over $900 from the previous year. Which isn't true because our brother in law owns a unit and stated there was no increase. We told Jeremy we would hold off and said we could and try to book in 2022 and even if we booked Maui shut down again and we would not be able to travel to Maui. I reached again on March 7,2022 and Jeremy informed me our credit had expired. At no time did anyone from time share brokers call or email us telling us our credit was going to expire. From my phone conversation with Jeremy on july 29, 2021 i was under impression we had until end 2022