ComplaintsforVacation Resorts Club, Inc
Timeshare Resale and Rental Marketing
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is harassing me everyday. I have told them several times to take me off of their call list m, but they continue to call. . Also, The customer service is rude.Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We entered in a contract with Vacation *********** and was promised $4,500.00 in 3 months from the time of a purchase agreement to allow them to use our time share. This has now been almost 2 years. Without the money given nor the promises kept. They have been contacted numerous times by us and still nothing except excuses that they are working on it and we will have our $4,500.00 in a couple days, the time comes and nothing but more excuses of a couple weeks to get the funds. We asked for a refund and was told they could not do that as we will be getting $4,500.00 in a few days that was more than another excuse as nothing is done to get us the $4,500.00 that we were promised according to the contract.Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got a call from VCR Vacation ************ They wanted to rent my weeks with RCI a vacation club I purchased through Holiday Day Inn Vacation Club. I told me the weeks would rent for $1600 per all I would have to pay is the exchange rate if $399 per week. Since it was the end of the year October 28th and I had a project at work that I could not take weeks off. I thought it was a good chance to make some money. I sold 5 weeks $1995.00 which they we agreed on $1600 per week rental. I called to check on the rentals in January and ********* told me that it could take up to 6 months but I should hear something at the end of January. I hear nothing. Now it's *** 6months into the agreed in which ********* said 6 months payout and still nothing. I can't get anyone to answer. I still have my agreement document that they sent me.Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5.3.2023 I received a phone call from ************. ***** explained that if I purchased my free vacation weeks from RCI, they (Vacation Resorts Club) would rent them out for no less than 1800 a week for the 3 weeks and more if I wanted to negotiate a higher rate. She had me go online to the Vacation Village Resorts website and showed me where there were hundreds of conferences coming up and they would have no problem, in fact, she guaranteed they would sell quickly. She stated they would begin to rent the weekly vacations in June and they would be sold anywhere from 60 to 90 days from the day I was talking to her. **** was very persistent and persuasive, guaranteeing I would receive my money no later than 90 days. I have called multiple times since 5.3.23, only to get the same response every time that I would be getting offers "next week".. When asked why I haven't received my money, I'm told, we are just slow right now. When I stated I wanted my money back in 8.3.23 I was told that was not an option, they would just continue to try to sell the rentals. They sent me an e-mail on 9.29.23 for the first time since 5.3.23 with 3 properties listed and said I had to call RCI to see if certain weeks were available at those properties or properties within 4 miles. I did what they asked & there wasn't anything accepted by the renters. So we called back and they kept saying next Friday we will send you more. The next time they sent something was 10.27.23 sent me properties in **** and there wasn't anything available due to the fire on the Island. Then the next time was 11.17.23 and again it was all properties in ****. We called 12.8.23 we threatened to get an attorney involved, so, they escalated the issue to a supervisor, who called us said they would send us a refund and we have yet to receive anything they keep saying they're waiting for the tracking number it's now 5.6.23. This is a fraudulent business and should be shut down and they should be forced to refund people.Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 1, 2022 I answered a call from Vacation Resorts Club who guaranteed they would be able to rent out my additional weeks of our Marriott Vacation Club within 90 days. I purchased 4 weeks for $1600+ and they said they would give me a 5th week for free. A supervisor even got on the call to confirm what the offer was and that it was accepted by ******** too. Long story short, in this 1 1/2 years I have only ever received 2 offers, which were completely bogus suggesting I could get a room rented over high demand traffic times within the following month, thus the offers were rejected and I didn't get a sale of my weeks. I have followed up over a dozen times, calling them back and getting assured that I would be getting an "acceptable offer" at some point. I gave them time, and nothing. I have called back every month this year and am told I "will get an offer next...." and the offer never comes. I have asked for a refund, to which they say I was outside of the 30 days. I have asked them to lower my rate of acceptance to $500 from $1600/week and they said of course that'll get me more offers. None. I have been so careful about these silly scams over the years and this one continues to feed me the same line of "it will come" and it never does. I would like my money back at this point, well months ago, and I am seriously upset that they continue to operate when I see multiple complaints of the same sort and speech. Please help shut this operation down and get funds back to people who have sent their hard earned money thinking they could get some back. Thank you for your time.Initial Complaint
04/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We paid for a vacation club to go into a vacation resorts club in October 2021. It costs $1794 to start the process. They gave us three options for vacations. If we did not use our weeks, they told us they would sell them, and we would get money for those weeks. They offered three locations and weeks. We contacted them and said we were okay with those dates. I signed it in June 2022. They were supposed to call us. They never did. We have never received any payments for any weeks that we did not use. We found out about this vacation club through RCI which was affiliated with our timeshare. They are no longer affiliated. We believe we are still members.Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased 4 weeks of advertisement of vacation weeks with Vacation ************ I was told I would receive a check for $5,000 by December 2023 or January 2024. I have not received any funds, emails to approve the sell of my vacation weeks, or a phone call. I have called VRC at ************ on three separate occasions (Jan 17 and 30 2024, and Dec 11 2023). The first 2 calls I was told the check was being mailed, and the third I was told that I was given incorrect information and my weeks are still pending. As of today, it has been over 5 months since I was originally contacted and I still have not been contacted. When I asked for a refund ($1197) the company refused.Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/15/2021, we paid money to Vacation Resorts Club to sell our weeks. It was 100% guaranteed to provide a profit in 180 days. In April of 2022, they said the ***** variant had caused an interruption and it would take more time. Since then, we have called them 22 more times and they still have not sold our weeks. Twice during that time they sent offers for us to verify availability and we quickly returned the information to them. In October of 2023 we started asking for a refund. they said we were past the refund period (which we had never heard of). They said they would try to sell at a lesser rate just to get our money back, but we would not make any money. We had to buy a membership with ********************** and we've been paying interest on the credit card for which we charged the initial amount. I feel as though we have no recourse and I'm so disappointed. Our timeshare even touted this as a benefit when they sold it to us.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 17th 2023 I received a phone call from *********************, Rental License #********, from ********************** @ **********************. He explained that if I purchased my free vacation weeks from RCI, they (Vacation Resorts Club) would rent them out for no less than ******* a week and possible more if I wanted to negotiate a higher rate. He had me go online to the Bluegreen Resorts website and showed me where there were hundreds of conferences coming up and they would have no problem, in fact, he guaranteed they would sell quickly. ***** stated they would begin to rent the weekly vacations in October and they would be sold anywhere from 60 to 90 days from the day I was talking to him. ***** was very persistent and persuasive, guaranteeing I would receive my money no later than 90 days. I have called multiple times since November 2023, only to get the same response every time that I would be getting offeres "next month" or "next week".. When asked why I haven't received my money, I'm told, we are just slow right now. When I stated I wanted my money back I was told that was not an option, they would just continue to try to sell the rentals. This is a fraudulant business and should be shut down. They do not provide what they claim to sell. I'm guessing hundreds or thousands of people have lost their money to this company that continues to steal from hard working individuals.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Never finished job. Holding our money and job was never completed.
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Customer Complaints Summary
58 total complaints in the last 3 years.
21 complaints closed in the last 12 months.