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Business ProfileforSuper Holiday Tours
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 116 Gatlin Ave, Orlando, FL 32806-6908
- BBB File Opened:
- 3/1/1993
- Years in Business:
- 49
- Business Started:
- 1/1/1975
- Business Incorporated:
- 6/4/1991
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- V Cole Enterprises, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 4:00 PM
- T:
- 9:00 AM - 4:00 PM
- W:
- 9:00 AM - 4:00 AM
- Th:
- 9:00 AM - 4:00 PM
- Business Management
- Jennifer Cooper, Senior Sales Manager
- Contact Information
Principal
- Bryan Cole, President
Customer Contact
- Bryan Cole, President
- Additional Contact Information
Fax Numbers
- (407) 851-0071Other Fax
Phone Numbers
- (800) 327-2116Other Phone
- (321) 388-8321Other Phone
Email Addresses
- Sales
- Technical Support
- (407) 851-0071
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amanda S
11/18/2022
The trip departure out of ***************** Intl. Airport scheduled early on the morning of June 22nd did not happen, as ***************** canceled the intended flight and almost two days later the group ended up in NYC due to help from an ***************** worker who felt sorry for our students sleeping on the floor in the airport. Mrs. ***** was thankful that 48 of her 59 total group had enhanced insurance after fundraising approximately $130,000 from their tiny community, whose individuals and businesses joined together to help in the effort to get the kids to Carnegie Hall.
As the trip progressed, some experiences that were included in the original itinerary were crammed into the remaining days, and the group ended up having to leave for home at their originally-scheduled departure time, with no adjustments to the itinerary or efforts to recoup the nearly two days of missed time in NYC. On several occasions, Mark ***** mentioned that the group automatically qualified for the 'trip delay' factor that would ensure the group would be getting some money back, as most of the participants had purchased the Enhanced Trip Insurance. (48 of the 59 had enhanced trip insurance.)
The last comments that Mr. ***** communicated to Mrs. ***** was that he was in direct contact with ********* and that they were waiting to see what ***************** was going to offer the group before they did anything to offer any compensation. The trip concluded almost five months ago and there has been no word from ********* or SHT employee Mark ***** concerning the matter. We are imploring SHT Management/Supervisors to make efforts to resolve this issue and provide director Amanda ***** with an update concerning financial compensation / relief due to the material losses involved in this trip.
Super Holiday Tours Response
11/29/2022
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