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          Additional Information

          American Safety Council, Inc.

          View full profile

          This is a multi-location business.

          Find a Location

          American Safety Council, Inc. has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            225 E Robinson St STE 570, Orlando, FL 32801-4339
            Email this Business
            BBB File Opened:
            8/9/2006
            Years in Business:
            25
            Business Started:
            11/5/1998
            Business Started Locally:
            11/5/1998
            Business Incorporated:
            11/5/1998
            Accredited Since:
            2/27/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Certus
            • Florida Notary Service
            • FloridaOnlineTrafficSchool.com
            • Florida Incorporation Service
            • Notary of America
            • Traffic School To Go
            • CaliforniaDriverEdCourse.com
            • Florida-driving-record.com
            • Texas Notary Service
            • Arizona Notary Service
            • Illinois Notary Service
            • State of Florida Traffic School
            • New York Safety Council
            • The On-line Traffic School, Inc
            • North Florida Traffic School, Inc.
            • Florida Drivers Association
            • American Safety Council, Inc
            • National Safety Training
            • OSHA Campus Online - Powered By National Safety Training
            Hours of Operation

            Primary

            M:
            12:00 AM - 12:00 AM
            T:
            12:00 AM - 12:00 AM
            W:
            12:00 AM - 12:00 AM
            Th:
            12:00 AM - 12:00 AM
            F:
            12:00 AM - 12:00 AM
            Sa:
            12:00 AM - 12:00 AM
            Su:
            12:00 AM - 12:00 AM
            Business Management
            • John Comly, CEO
            Contact Information

            Principal

            • John Comly, CEO

            Customer Contact

            • John Comly, CEO
            • Michael McMahon, Quality Analsyt
            • Donna-Lee Knuerr, Director of Care
            • Derrick Huckleberry, Vice President
            • American Safety Council, Inc., Owner
            Additional Contact Information

            Fax Numbers

            • (407) 647-9076
              Primary Fax
            • (321) 274-0119
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info
            Services include:

            *Software engineering & technology services
            *Internet-based courseware
            *Course content development
            *Safety-related products and education
            *Testing & verification services
            *Biometrics-based personal identification technology
            *Online transactions and payment processing
            *Regulatory programs and compliance
            *Internet security
            *Customer service support


            Licensing entities include:

            *New York State Department of Motor Vehicles
            *Virginia Department of Motor Vehicles
            *Texas Education Agency
            *Florida Department Of Highway Safety & Motor Vehicles
            *Missouri Safety Center
            *California Department of Motor Vehicles
            *Florida Department Of Financial Services
            *Colorado Department of Revenue
            *Georgia Department Of Driver Services
            *Idaho Transportation Department
            *Florida Department of Children and Families
            *New Jersey Motor Vehicle Commission
            *National Association of State Boating Law Administrators
            *Florida Fish and Wildlife Conservation Commission




            Serving Area

            North America

            Service Type
            Products and Services
            This company provides e-Learning training solutions to address transportation and workplace safety, testing, and medical continuing education on behalf of government, institutions of higher learning, business and industry, as well as individual clients.
            Social Media

            Alert

            See What BBB Reports On

            Pattern of Complaint

            BBB has received a pattern of consumer complaints alleging the following: consumers allege that they are unable to reach customer service in a timely manner via chat, email or by phone. Many allege they are being locked out of the system by the biometrics security system. These same consumers can't reach anyone in customer service to rectify issues which have caused them to not finish the program within the designated time frame.

            On February 21, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business responded with the following:

             

            We take this feedback very seriously and you have our full cooperation to address and eliminate the patterns of complaints. In addition to various steps we have already taken to improve customer satisfaction, we are actively working to implement the following solutions to eliminate these patterns of complaint:

             

            1.                  Improving customer instructions on how to use the biometric security systems, focusing on common problems and offering video-based tutorials. To start, we have enhanced our frequently asked questions (https://www.newyorksafetycouncil.com/defensive-driving-faqs/) and in-course documentation so that customers may self-service through online support.

             

            2.      Engineering a solution to automatically unlock a customer’s course after they fail the regulatory biometric security requirements. As their top priority, our technology team is developing a solution to automatically restart a customer’s course if they fail to secure successful biometric identity verification after the number of attempts established by the regulatory authority. This means customers will not be required to contact our customer care team if they are locked out of their course due to biometric security failure.

             

            3.      Finally, with respect to longer than expected response times, we are actively staffing up to reduce our hold times across phone, chat, and email in response to spikes in volume. We have hired six full-time customer care agents, with three having started employment in late February, and three more starting March 6.

             

            We are committed to implement the steps above, many of which are being worked on by our technology team now, as well as any additional steps needed to eliminate these patterns of complaint so that we can improve customer satisfaction.

             

            Contact Information

            225 E Robinson St STE 570

            Orlando, FL 32801-4339

            Get Directions
            Visit Website
            Email this Business
            (800) 771-2255

            Business hours

            12:00 AM - 12:00 AM
            Business Hours
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM
            12:00 AM - 12:00 AM

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            Accreditation

            BBB accredited business

            Accredited Since: 2/27/2008

            Years in Business: 25

            BBB Rating

            B

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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