Business ProfileforNorth American Transmission

We had our 2009 Toyota Venza towed on 12/22/21 to Buddy at North American Transmission after Disney Car Care told us that the transfer case had exploded and the cost would be over $3,000 to fix. My home mechanic recommended we find a transmission specialist and after researching on the internet we called Buddy. He stated he has been working on cars since he was 12, as this was previously his father's business. Buddy stated he was an expert and could do the repair for a fraction of the cost (roughly $300). We had already purchased the part from Disney Car Care and we sent the $780 part in the car, paying $113 for AAA to tow the car to Buddy. After looking at the car Buddy texted my wife stating that "the rear differential that drives the wheels in the back of the car is what locked up and broke the transfer case so we will need to find the rear differential after the new year". Buddy attached pictures and we trusted that this was indeed the case. Upon returning after the new year Buddy stated that half his workers were out with COVID and he was backed up with cars. We were patient since my daughter, who works at Disney, was out of town and didn't need the car. On 1/11/22 my wife called Buddy who stated that he was trying to figure out how to call and tell her that he instructed his mechanics to do the original job only and install the new transfer case without fixing the rear differential. He said that once the part was in he didn't move the car back 5-feet and the new transfer case exploded, just as the original did. Buddy then became agitated saying he didn't know the history of the car and that he wanted the car off his lot, stating he was going to put in in the street. Buddy stated that he had ordered another used transfer case for $400 and he would give that to us, but that he wanted the car off his lot. He later reneged on this promise and refused to give us the part. We had to have the car towed to my daughter's apartment.