Business ProfileforCruise Control

We used Cruise Control in October 2022. SWA lost our luggage and I had to deal with that upon our arrival. The driver wanted to leave us at the airport. Given that he didn't leave us, and our subsequent trip from a Disney resort to the Port was excellent, we opted to use them again last week (February 2023). For this latest trip, the transportation from MCO to the resort was fine. When it came time to get us to the Port, we received a call that morning, and it appeared that everything was in order. This driver did NOT help with luggage. Did NOT have the needed car seat for our grandson. Then proceeded to take us to some strip mall parking lot to find a car seat from a trailer in the lot. Eventually we found something, although it was filthy. 40 minutes later, we get started for the port. Twice during the ride, I thought I was going to have to take the wheel as the driver was swerving. He sat in the fast lane, at the speed limit, when there was no traffic in the slow lane. Exposing my family to angry Florida drivers as they went by. When we arrived at the Port, he again did not help with the luggage. When I contacted Cruise Control, I was told that our original driver was in an accident and this guy was someone that wasn't even from Cruise Control. Corey at Cruise Control put my family at risk. We will NOT use them again. They obviously have no depth to be able to handle emergencies. The owner (Corey) was on a cruise at the time. While I appreciate the effort to not abandon us, it wasn't worth putting our family at risk. It also became obvious that there's no one to run the company locally when he's not there. An apology was received, but Corey did nothing to recognize that he put our family at risk and we were still charged full price. We would have been better off with Uber Black.