ComplaintsforLynx
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5-2-24, at approximately 5pm, I was returning from an appointment. I took the 29 bus downtown, using my Advantage 30 day pass. I then boarded the 48 bus. The driver was not present but left the door open. I tried to "swipe" my pass, but the reader said "not valid", a common issue with the readers. So I inserted my pass in the top slot. The device made no sound and did not return my pass. When the driver came he called the supervisor, who then examined the machine but was unable to find my pass. He said there was nothing he could do. Passengers on the bus said they saw me insert my pass, and the bus has cameras that record all activity. The supervisor said he couldn't access the recordings. Basically, I was out of a pass and there was nothing anyone could do.Initial Complaint
08/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
July 16 at 10pm at the corner of Goldwyn and Roger St I stood waiting for any bus to go to central Station. About 10:15pm bus 21 finally comes around the corner speeding and not seeing me waving at her, so she pass it and stops quick. I walked towards the bus and stepped onto the bus but my heads down in my phone so I can pull up my bus pass and out of nowhere I feel the doors close on my left arm and I looked up and held my tongue and she respond with a smile what? I'm not going to lie it took everything in me not to respond like I wanted and I shook my head and said nothing and she said oh turned her head reclosed the door and drove off. I sat with boiling bleed but I knew I had to do it the right way. Less than a week I made the complaint to customer service. I also check to be contacted through email and phone. I want to say a couple days later the same short African American lady with a low fade pass by me at the central station and turned my way to smile body as if she were saying she got a way with something she did. I'm overwhelmed and dissatisfied with driver and company. Fail to communicate with me because that situation could have been serious and still can be an issues dealing with body injuries. The fact they didn't care to reach out, to see if I were okay, to ensure this wouldn't happen again and some bus passes. But I were brushed off as I'm not a factor or an issue or a person. This company doesn't care who they hire because it's so many problem. They very few good drivers but the bad ones trumps them three times over and it's sad when people rely on bus transportation and it's always something with the timing and poor communication. Their are also cameras on the busses and at central station to see incidents on the bus and at the stationInitial Complaint
11/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I bought a paw pass for 25.00 dollars a month every month on their website . And my cell phone with the phone number died on me . I try to send emails to the following address of : [email protected] . to let them know that I can't use my paw pass anymore , because my cell phone died . And it's been 2 weeks later and I still can't get no answer from anybody at the main Orlando bus station. And I was told loudly that they could give me a 7 day or monthly pass to make up for my pass on my cell phone .Initial Complaint
10/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I always buy my monthly PAPASS THROUGH LYNX WEBSITE THEY CHARGED ME A EXTRA $25.00 DOLLARS . AND I SENT ALL THE INFORMATION THROUGH THEIR WEBSITE TO REFUNDED BUT NO ANSWERED FROM THEM .Business response
11/03/2021
Consumer Response /* (2000, 8, 2021/10/22) */ ---------- Forwarded message --------- From: ***************************************** Date: Fri, Oct 22, 2021 at 2:23 PM Subject: ******** To: ******************* They already send my refund back to my card . Case closed .
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.