ComplaintsforInternational Travel Solutions, LLC

• Initial Complaint

  03/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had purchased the membership for a big money upfront ($2500). I tried to cancel but was declined. I didn’t want to pay $69 quarterly fee because I haven’t been able to utilize my membership benefit. When I stopped paying that fee, my account was suspended and I’m not able to login to my account, nor am I able to access any member services. My simple question is why did I pay that big money for? Why do they have to bill me just for the access to my account? This is a scam and I’m furious. I want my money back or activate my account.

  Business response

  04/06/2023

  April 5, 2023
  
  BBB of Central Florida
  1600 South Grant St.
  Longwood, FL 32750
  
  RE: Case # ********* ****** ****
  
  In regards to this complaint, ITS offers the following:
  
  International Travel Solutions is a licensed and bonded travel fulfillment company that has made a significant investment in technology to provide a platform that allows consumers the ease of use and creates a comparative pricing module which in turn enables consumers to make a fully informed decision on discounted travel accommodations. To ensure a satisfactory experience for all members, ITS not only provides a white glove service but also removes all commissions in order to offer accommodations at net rate.
  
  International Travel Solutions does not directly sell products and/or services to consumers. ITS works with different sales entities to market our platform and services. ITS does not receive any money paid to these entities. ITS receives a quarterly fee of $69.00 which is required in order to utilize/access any portion of the membership. This information can be found in several places throughout the membership agreement documents signed and acknowledged at the time of purchase.
  
  The document titled “International Travel Solutions Understanding & Acknowledgement” item 3 states, “My Quarterly Dues amount for International Travel Solutions currently is $69.00 every 3 months. I must pay this fee in order to utilize my membership.” Information regarding membership dues can also be found on the document titled, “Terms & Conditions of Travel Membership” item 4 which states, “Membership Dues. Members are required to pay membership dues on a quarterly basis to continue receiving membership benefits. Please refer to the membership application page for your quarterly dues amount.” Both documents were acknowledged with the initials and/or a signature of each member on the agreement at the time of purchase. We have placed a copy of these documents in the mail for Mrs. Wong’s review.
  
  In the event Mrs. **** would like to review these documents together or discuss reactivating her membership further, ITS Management would love an opportunity to speak with her. Mrs. **** may reach us Monday-Friday from 9 AM-6 PM EST at (888)-389-5085.
  
  Additionally, while we understand Mrs. **** has requested a refund of $2500.00, as previously mentioned ITS did not collect these funds thus we are unable to authorize and/or provide a refund.
  
  Sincerely,
  
  
  
  International Travel Solutions

  Business response

  04/13/2023

  April 13, 2023

  BBB of Central Florida
  1600 South Grant St.
  Longwood, FL 32750

  RE: CASE # ********: ****** ****

  In regards to this complaint, ITS offers the following:

  On Tuesday April 11, 2023 International Travel Solutions Management spoke with Mrs. **** regarding her membership status. After a brief review of the membership benefits Mrs. **** informed ITS she would like to try and utilize the membership. She may utilize the services at her earliest convenience and has been provided with our direct contact information for future use.
  

  We look forward to planning her next family vacation.
  

  Sincerely,
  
  
  International Travel Solutions
  

  
  

  Customer response

  04/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  07/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 30th 2022 we attended a presentation at Excursions Travel in Branson, Mo. We felt it sounded legitimate so we purchased a travel plan at a large cost up front with quarterly payments per yr of $69. After returning home on Saturday July 1, 2022 and researching this fraudulent company we immediately put the documents together for the 3 Day right of rescission per the contract from Excursions Travel Service. The Sunday and Monday fell over July 4th so the documents were mailed on Tuesday the 5th at 9:22 am. Receipt uploaded. There was also a signature required and obtained. There was a stop payment placed on the initial large check written to Excursions Travel. However I was not expecting the 1st quarterly payment to be drafted so quickly. When I tried calling International Travel Solution there were no good phone numbers and emails were not returned our transaction number from them is 782190903 and per their email was needed to cancel. So again research lead me here.

  Business response

  08/03/2022

  Business Response /* (1000, 8, 2022/08/02) */ Plse See Attachment for Business Response : July 28, 2022 BBB of Central Florida 1600 South Grant St. Longwood, FL 32750 RE: Case #*********: ***** & *********** In regards to this complaint, ITS offers the following: On July 13, 2022 International Travel Solutions received notification of Mr. & Mrs. *****'s membership cancellation from their point of sale. We have since honored this request and sent a check for reimbursement of the membership dues via USPS (United States Postal Service). Management has made multiple attempts to contact the *****s in hopes of connning receipt of the reimbursement. To date, we have received no response. If the check has not yet been received or if an updated address is required, they may contact us to speak with management Monday -- Friday from 9 AM-6 PM EST at (888)-389-5085. Sincerely, Intemational Travel Solutions 385 Douglas Avenue Suite 2000, Altamonte Springs, FL 32714 5) Toll Free 1-888-389-5085 www.lnt Trave So utions.com Consumer Response /* (2000, 10, 2022/08/02) */ The Company has contacted me and has refunded the money drawn out of my account and told me that our membership had been canceled. I am keeping a watch on our checking account to see if any new withdrawals are made but as it was to only be quarterly it will be awhile before I know for sure. Thank you for your help in contacting the company. I'm sure that is the reason I was contacted by them. I am not 100% this case is resolved but hoping there will be no new charges.

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