Business ProfileforSmartliner-USA

This company will only do the right thing when forced to! The rear liner I received for my truck never formed correctly on one side, creating a tripping hazard for anyone exiting the backseat. I followed all installation instructions and even found on my own, to leave it in sunlight. Which did not rectify the issue. I contacted the company roughly 2 weeks after delivery to let them know the problems I was having. Through a never ending series of emails and requests, I was eventually denied any assistance because, our conversation ran past 30 days. (31 day to be exact) and they could not replace the liner due to the timeframe (1 day) and condition of the liner. The liner is brand new. Might have been some dirt on it. Either way, I have a valid warranty claim. What does the condition matter? Are they repackaging defects and selling them? I immediately filed a dispute with my credit card company and left reviews everywhere I could. Their last communication to me was to let me know theyre doing ME a favor by giving me a one time courtesy and replacing it. NO. youre replacing YOUR faulty product. Only favor youre doing is for yourself by keeping my money. Because of course now that theyre complying NFCU will close my dispute. The two womens names was dealing with is ******** and APRIL. Both lacked problem solving abilities, empathy, and should have escalated to their management before things got out of hand. Now they lost a customer forever and have to deal with the negative reviews and BBB complaint. Why? Because they have an ego to maintain that theyre perfect. And apparently their useless CSRs are rewarded for every warranty claim they deny, or exchange timeframe they run out. Stick with a true American company, Wheathertech, that doesnt take advantage of their customers.