Business ProfileforRush Truck Center

On May 22, 2023, I was operating my 2015 Hino when I experienced an error code of P0715 and my transmission was stuck in gear. I took my vehicle to Rush Truck Center in Jacksonville, FL. The vehicle was inspected and documented to have transmission fluid high on the dipstick. There were multiple services recommended and all were completed including the disconnection of 20 pin pass through connector at the transmission to inspect and clean terminals, reinstallation of the SPL140 Bearing Strap and Bolt and draining the ATF and removal of both ATF filters, replacement of gaskets and installation of new ATF Filters. Upon retrieving the vehicle on June 1, with all of the suggested repairs completed totaling ($1490.10) My vehicle experienced the exact same error code traveling from Jacksonville, FL to Nashville, TN approximately 600. MHC Kenworth reported, No fluid on the dip stick, dip stick smelled like burnt trans fluid and recommended draining and refilling with fresh fluid, duplicating the repair completed in Jacksonville again totaling over $2000.00. On June 12, I experience the same error code again, at this time the vehicle was taken to Pacifico Ford in Philadelphia, PA. The technician reported “AFTER VERIFYING CUSTOMER CONCERN CHECKED FOR DTC'S. CODE P0715 IS CURRENTLY STORED. REMOVED TRANS FILTER AND FOUND METAL SHAVINGS. DRAIN FLUID AND FLUID IS BURNT. PROCEEDED TO CHECK LINE PRESSURE (READING 5PSI) TRANSMISSION WAS RAN 2 GALLONS SHORT WHICH RESULTED IN CLUTCH PLATES GETTING BURNT”. Their recommendation was to replace the transmission totaling over $15K.