ComplaintsforStarmax Finance, Inc.
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
05/25/2015 I purchased a Black BMW 745li from them at 5k down. Drove the car to Georgia for the birth of my son. On the 29th the car shut off in the middle of traffic in Douglasville Georgia on the way from the hospital. I pulled over waited 15 minutes then it crank back up. I drove to the hotel and parked it. The next morning my son's mother came in saying a two trick was out there towing the vehicle (****** Tow company pink truck). I asked why they were towing my vehicle and they said due to non payment. I called and asked the sheriffs office about the incident and they said it was a civil dispute. I then called numerous times to the owner of Star Max and he continued to hang up when finally he said that I couldn't drive the vehicle out of state which it didn't state in my contract. So I dug deeper in research only to find out the car was registered to a car lot in Valdosta Georgia (unknown). I returned to Florida to speak with them face to face and went in and stated I would like a refund they said there's nothing they could do and called for security to remove me from the premises. I feel that they stole 5k$ from me. I paid 4k$ in cash and the rest on card. It was a pivotal moment in life for me and my family and I felt overwhelmed as I am a veteran and my anxiety kicked in. So I left with no car and no refund. I didn't know about the BBB COMPLAINT SERVICE until just recently and wanted to report the fraudulent business practices and false documentation they provided
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.