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Find a Location

Florida Governmental Utility Authority has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Florida Governmental Utility Authority

      9400 Southpark Center Loop Ste 4000 Orlando, FL 32819-8647

    • FGUA

      9841 Bernwood Place Drive Suite 120 Fort Myers, FL 33966

    • FGUA

      9841 Bernwood Place Dr STE 120 Fort Myers, FL 33966-6516

    • Florida Governmental Utility Authority

      510 Highway 466 STE 104A Lady Lake, FL 32159-6341

    Business ProfileforFlorida Governmental Utility Authority

    Utility Water Company
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    The Florida Governmental Utility Authority (FGUA) provides utility services to approximately 120,000 customer connections in 14 counties.

    Business Details

    This is a multi-location business.

    Find a Location

    Florida Governmental Utility Authority has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Florida Governmental Utility Authority

        9400 Southpark Center Loop Ste 4000 Orlando, FL 32819-8647

      • FGUA

        9841 Bernwood Place Drive Suite 120 Fort Myers, FL 33966

      • FGUA

        9841 Bernwood Place Dr STE 120 Fort Myers, FL 33966-6516

      • Florida Governmental Utility Authority

        510 Highway 466 STE 104A Lady Lake, FL 32159-6341

      Headquarters
      9400 Southpark Center Loop Ste 4000, Orlando, FL 32819-8647
      BBB File Opened:
      9/4/2006
      Years in Business:
      17
      Business Started:
      9/4/2006
      Alternate Business Name
      • FGUA
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Contact Information

      Principal

      • Matthew Rihs, Community Manager

      Customer Contact

      • John Nieves, Community Services Representative
      • Matthew Rihs, Community Manager
      Additional Contact Information

      Fax Numbers

      • (352) 633-9183
        Primary Fax

      Phone Numbers

      Customer Complaints

      41 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      For the last six months been reaching out to the Florida Governmental Utility Authority regarding an usually high water bill that was a result of a pipe breakage when temperatures were really cold in January and February of this year. I've been trying to get this resolved without any luck now today they sent letter threatening to lien my property if I don't pay them $735.08 when it was an act nature that this problem occurred in the first place. So since January I've been getting just lip service any effort or help from the people in there customer service department
      Read More

      Customer Reviews

      24 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cherese H

      1 star

      07/22/2024

      The Florida Governmental Utility Authority was formed in 1999 through an interlocal agreement between *******, ***, **** and ******** counties. These four local governments desired to make the best use of their common responsibilities to acquire, own, improve, operate and maintain water and wastewater facilities. By forming the FGUA, these counties used resource sharing to provide drinking and wastewater service to their citizens at a lower cost and with more local management. Since 1999, the counties making up the FGUA have changed. Today, the FGUA has over ************* 14 counties across Florida. An eight-member board of directors, with six alternates, governs the FGUA, with representatives from Citrus, Flagler, Hendry, ***, ******, ******, *****, and **** counties. These board members meet monthly to represent the member systems and establish policy and priorities on issues such as expansion, rates, environmental resource management and long-range planning. Each board member is a county employee appointed by their local government. Each county has a board member, please contact that board member with your complaints, hopefully your issues will be properly addressed and resolved. This information can be found on their website fgua.com; select about us.

      Local BBB

      BBB Serving Central Florida

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