Reviews

This profile includes reviews for HV Global Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HV Global Group, Inc.

  7812 PALM PARKWAY Orlando, FL 32836

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  Hyatt Vacation Ownership

  140 Fountain Pkwy N # 570 St Petersburg, FL 33716-1274

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  Hyatt Vacation Ownership

  11800 Coconut Plantation Dr Bonita Springs, FL 34134-7263

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  HV Global Management Corporation

  200 Nohea Kai Dr Lahaina, HI 96761

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  HV Global Group, Inc.

  9002 San Marco Ct. Orlando, FL 32819

Review Details

• Review fromTaylor A

  Date: 05/02/2025

  1 star
  My regretful experience with my timeshare agreement with Hyatt ************** previously known as **** Resorts, began in October 2021 and has since left me in a difficult financial situation, paying for something I can neither use nor enjoy.What I was not told was that when the representative and manager were checking my credit, they also opened an *** Mastercard in my name without my explicit consent to cover the $3,000 expense. I was eventually coerced into accepting a loan with an exorbitant *****% interest rate, despite my concerns but with the assurance that I could refinance later. The entire process was rushed and left me feeling overwhelmed and completely out of control. I never intended to take on debt, yet I found myself locked in a financial commitment I did not fully understand. To make matters worse, I was shocked to discover my first maintenance fee was over $1,000, far more than the $200 I had *********** the years that followed, I have found it increasingly difficult to use my timeshare benefits. The owner portal is difficult to navigate, and the process for booking vacations, especially international travel, is cumbersome. Despite my efforts, I have been unable to book any vacations that match the promises made during the presentation. The resorts available through the ownership portal are unappealing, and I have found little availability, further adding to my frustration. In hindsight, I would have been far better off saving for a vacation on my own, without ever needing Hyatt **************

• Review fromDouglas H

  Date: 05/01/2025

  1 star
  MISERABLE. STAY AWAY. GREED RULES THE ****** wife and I deeply regret purchasing a Hyatt resort timeshare. The yearly fees keep increasing - even though we were told that "it will never go beyond 3% to 5% increase per year - our first increase was over 10%!! We are not paying the new maintenance fee/s and are trying to find a way out of this contract. It is very difficult to book anything as they offer those who purchase even MORE points the ability to book further in advance - leaving those who do not continue to do all of the ridiculous 'point upgrades' no ability to get the dates and locations that we want. To boot, they could care less - it's all about getting your money.We feel trapped and want out of this agreement, which has brought us only frustration and regret. Avoid this program at all costs. Avoid the HYATT ************* at all costs.

• Review fromMaryJane M

  Date: 04/13/2025

  1 star
  We deeply regret purchasing a Hyatt resort timeshare. What was supposed to be a "90-minute, no-pressure" presentation turned into over five hours of relentless sales tactics. Despite explaining my husbands work schedule, we were assured we could easily exchange our week and use points during his off-season. That turned out to be falsebooking with points is nearly impossible, and the system is confusing and unhelpful.We were also promised ******* hotel points but werent told they would expire in two years, causing us to lose points multiple times. The yearly fees keep increasing, and weve spent more on those than we would on regular vacationswithout the stress of this timeshare.After eight years, this has been nothing but a financial and emotional nightmare. We feel trapped and want out of this agreement, which has brought us only frustration and regret. Avoid this program at all costs.

• Review fromKaren K

  Date: 04/08/2025

  1 star
  Initially purchased in 2014 with promises of flexible vacation options and potential value, the Hyatt Residence Club quickly became a financial nightmare. What began as an attractive opportunity devolved into a nightmare of escalating costs and minimal benefits. The investment was marred by misleading sales tactics that employed high-pressure techniques to secure a purchase. Annual maintenance fees skyrocketed from $1,200 to $1,500, creating significant financial strain. Additional hidden costs emerged, including mandatory $40 housekeeping fees and $100 card holds that felt more like extortion than hospitality. The company's inflexible booking policies directly contradicted the original promises of convenience and flexibility. Aggressive sales pitches consistently pushed unnecessary point purchases, trapping owners into a cycle of increasing expenses. Each interaction revealed a bureaucratic system designed to maximize profit at the expense of customer satisfaction. My experience serves as a ***** warning to potential buyers. Annual fees have more than doubled, while actual usage remains minimal. The timeshare quickly transformed from an appealing investment into a costly burden with restrictive policies and diminishing value. Potential buyers should thoroughly investigate such offerings and recognize the long-term financial commitment hidden behind slick marketing and persuasive sales presentations.

• Review fromViridiana F

  Date: 04/08/2025

  1 star

  Viridiana F

  Date: 04/08/2025

  I deeply regret my decision to upgrade with Hyatt ************** My experience began on November 25, 2023, when my husband and I attended a presentation at the Northstar Location in *******, **********. We had been owners for a while but were still confused about how to properly use our timeshare. We explained to the representative, ******* ****, that we only had two hours and that I was breastfeeding my 7-month-old baby, but he assured us the presentation would be quick. Instead, it dragged on, and when my baby needed to be fed, my dad had to bring him to the presentation, only for ******* to continue pushing us to ********** make matters worse, my husband wasnt eligible to be on the contract due to credit issues, so I was the sole person added to the contract, despite feeling pressured into agreeing. We were rushed through the signing process, and I barely had time to review any of the documents.I upgraded thinking it would improve our family vacations, but it has been nothing but disappointment. We tried booking a stay in **** and were told the property was full, only to find out the hotel was almost empty when we arrived. I also upgraded for a trip to ******, expecting great availability, but the only option was a terrible, overpriced unit in ******, *****, which was nothing like what was promised.Hyatt didnt inform us about increasing maintenance fees, and now Im stuck with a financial burden I dont want my son to inherit. This was a huge mistake, and Im done with the lies and manipulation. I regret every part of this experience.

  HV Global Group, Inc.

  Date: 05/06/2025

  I apologize for the challenges you're facing with your ownership purchase and your concerns about how the sale was conducted. After reviewing your purchase documents, it appears that you signed and acknowledged the documents regarding the 10-day rescission period. This period allows you to review your documents after the point of sale and decide whether to move forward with the purchase or cancel it in full to receive a full refund of any payments made. Additionally, your purchase documents state that we cannot guarantee availability at our resorts and recommend booking as early as possible for the best chance of confirming your vacation stays with us.

• Review fromDoris R

  Date: 02/23/2025

  1 star

  Doris R

  Date: 02/23/2025

  My husband and I are not ones to really post reviews about our experiences, but this is something I feel is necessary to do. I hope that anyone who reads our review will consider twice before doing business with Hyatt Residence Club. These people are great at getting you to purchase timeshare property regardless of you telling them no. We never expected to experience such pressure and coercion at a hotel stay but it happened. What we found strangely odd was during the signing of the paperwork, we were told not to ask questions when signing. I believe it was recorded audio and now we believe they wanted us quiet so that its intentionally recorded that way and look like we never asked questions to begin with and seemed satisfied with the purchase. These people are bad for business and I do not recommend anyone to purchase a timeshare with Hyatt.

  HV Global Group, Inc.

  Date: 03/03/2025

  Thank you for sharing your experience. We sincerely apologize for any discomfort you and your husband felt during your interaction with us. We want to clarify that there is no requirement to purchase ownership with Hyatt ************** If you do decide to make a purchase, there is a 10-day rescission period during which you can review your purchase documents and decide whether to move forward or cancel your purchase. If you choose to cancel within this period, you will receive a full credit of any funds put towards the purchase. Additionally, we do not record purchases due to the private information shared during the process. If you would like to discuss your concerns further, please contact our **************************** at ************. We value your feedback and are committed to improving our services.

• Review fromShannon S

  Date: 01/23/2025

  1 star

  Shannon S

  Date: 01/23/2025

  We have been trying to cancel our Hyatt timeshare for months, but they have ignored all our complaints. This purchase has negatively impacted our familys financial well-being. We pay over $5,000 a year for a timeshare that is rarely available to use. We were promised that our points could be used for other Marriott properties, but we have never been able to book anything beyond our home resort. If we had known the full annual costs, we would have never purchased this timeshare, as regular travel is much cheaper. We are now so financially tied to this timeshare that we cant afford other vacations, causing unnecessary stress and pressure on our family. Absolutely disappointed with Hyatts lack of response and misleading promises.

  HV Global Group, Inc.

  Date: 02/11/2025

  Thank you for sharing your experience. We apologize for the inconvenience and stress this has caused your family. Please reach out to Hyatt Customer Advocacy at ************ for further assistance.

• Review fromKristin T

  Date: 01/11/2025

  1 star

  Kristin T

  Date: 01/11/2025

  As a retired single woman, I deeply regret my experience with Hyatt ************* (formerly ***************). What started as a seemingly good investment has turned into a financial nightmare. I initially purchased an every-other-year timeshare plan but was never told I could only book 3 months in advance - making it nearly impossible to actually use my points. When I raised these concerns, they convinced me to buy more points, claiming it would give me better booking access and Platinum Priority status. Instead, I got hit with higher maintenance fees and monthly payments, plus they extended my contract from 10 to 15 years without properly explaining this. They also promised I could sell my points for profit later and that it would be a great inheritance for my boys - but they never mentioned my kids would be stuck with all the payments and yearly dues. The sales team cleverly avoided mentioning these crucial details during their presentations, and now I'm left with rising monthly payments in my retirement years for a timeshare I can barely use. I'm sharing this to warn others to be very careful before signing anything with this company.

  HV Global Group, Inc.

  Date: 01/28/2025

  Thank you for sharing your experience. We understand your frustration and regret that your expectations were not met. To review your concerns further, please reach out to our Hyatt Customer Advocacy team at ************. They will be able to assist you further. We appreciate your feedback and are here to help in any way we can.

• Review fromGraciela L

  Date: 01/08/2025

  1 star

  Graciela L

  Date: 01/08/2025

  Our experience with Hyatt Residence Club ************************** has been nothing but disappointing. We were lured in with a "free" stay that required attending a high-pressure, 4-hour sales meeting. Despite voicing concerns, we felt coerced into signing. Using the timeshare has been a nightmarelocations are overbooked, housekeeping was nonexistent during stays (12/2022, 6/2022), and maintenance issues were constant. The rising fees are unjustified, and we've found better options like ******* This timeshare has been a financial strain and far from the promises made. Avoid at all costs.

  HV Global Group, Inc.

  Date: 01/28/2025

  Thank you for sharing your experience. We regret to hear about your unpleasant sales experience and will be sure to address your concerns with the leadership teams however after the point of sale we offer a 10-dau recession period which allows you to review your purchase and decide whether to cancel or move forward. Additionally, maintenance fees are agreed upon and collected by the owner's association, and we have no control over their increase. We appreciate your feedback and are here to assist you in any way we can. If you have any further concerns or need assistance, please dont hesitate to reach out.

• Review fromMelba M

  Date: 12/20/2024

  1 star

  Melba M

  Date: 12/20/2024

  I regret ever moving forward with this timeshare purchase. Had I known the full details upfront, I would have avoided wasting both my time and money. The costs have far outweighed any benefit, and the overall experience has been extremely disappointing.

  HV Global Group, Inc.

  Date: 01/28/2025

  Thank you for sharing your experience. We regret to hear that your expectations were not met. We strive to provide clear and comprehensive information during the sales process. We apologize if this was not your experience. Your feedback is valuable to us, and we are here to assist you in any way we can.