Business ProfileforVistana Signature Experiences

We are incredibly disappointed in the way Vistana Resorts has handled our recent timeshare purchase.We were misled and frankly lied to when we were told we could use the timeshare 45 days after purchase. Instead, we have learned that there is a 13-month waiting period before we can even use the timeshare. To make matters worse, we were promised an additional 7800 points toward a vacation we planned to book in **** but we never received them. Upon signing up for the Owners portal, we were shocked to learn that we have zero points until 2025.A review of the various locations where we can stay proves that we will need a minimum of ******* points for a one-week stay. We purchased a package with only ****** points, which means we will need to save our points for about three years to have enough for a one-week stay. Not to mention, we were never informed that maintenance fees would increase by 20-25% yearly.We were never given information about a rescission period. It was never disclosed to us during the signing or presentation, and we want to take advantage of that and rescind our agreement. Please send us the paperwork we need to complete the release.We believe that Vistana Resorts has grossly misrepresented the functionality and terms of the timeshare, and we are requesting to be released from our agreement. Sincerely,******************************* & ***********************