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          Find a Location

          Vistana Signature Experiences has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vistana Signature Experiences

              9002 San Marco Ct Orlando, FL 32819-8600

            • Vistana Signature Experiences

              9002 San Marco Court Orlando, FL 32819

            • Vistana Signature Experiences

              PO Box 204491 Dallas, TX 75320-4491

            • Vistana Signature Experiences

              15620 N. Clubgate Drive Scottsdale, AZ 85254

            • Vistana Signature Experiences

              17700 N. Hayden Road Scottsdale, AZ 85255-5822

            Business ProfileVistana Signature Experiences

            Vacation Timeshare
            Multi Location Business

            Contact Information

            9002 San Marco Ct

            Orlando, FL 32819-8600

            Get Directions
            Visit Website
            Email this Business
            (888) 847-8262

            Customer Reviews

            1.08/5

            Average of 147 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            179 complaints closed in last 3 years

            55 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers developing, marketing and selling timeshares.

            Business Details

            This is a multi-location business.

            Find a Location

            Vistana Signature Experiences has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vistana Signature Experiences

                9002 San Marco Ct Orlando, FL 32819-8600

              • Vistana Signature Experiences

                9002 San Marco Court Orlando, FL 32819

              • Vistana Signature Experiences

                PO Box 204491 Dallas, TX 75320-4491

              • Vistana Signature Experiences

                15620 N. Clubgate Drive Scottsdale, AZ 85254

              • Vistana Signature Experiences

                17700 N. Hayden Road Scottsdale, AZ 85255-5822

              Location of This Business
              9002 San Marco Ct, Orlando, FL 32819-8600
              Email this Business
              BBB File Opened:
              12/11/1991
              Years in Business:
              44
              Business Started:
              7/1/1980
              Business Incorporated:
              5/4/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sheraton Vacation Services
              • Vistana Development & Management LTD
              • Vistana Development, ltd
              • Vistana Resort
              • Sheratons Vistana Villages
              • Vistana Development Inc
              • Sheraton Vistana Villages
              • Sheraton Vistana Resort
              • Vistana Portfolio Services
              • Sheraton Vistana Villages Inc.
              • Starwood Vacation Ownership
              Business Management
              • Ray Filippone, Director of Customer Care
              Contact Information

              Principal

              • Ray Filippone, Director of Customer Care

              Customer Contact

              • Ray Filippone, Director of Customer Care
              Additional Contact Information

              Fax Numbers

              • (407) 903-4300
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Timeshares

              Customer Complaints

              179 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/05/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              We have over the last 5 months tried resolving an issue concerning one of our timeshares (contract# ******) that we inadvertently double paid the maintenance fees on.During this process to get our double payment refunded we have had to deal with not only Vistana but also through our CC company (Chase) that we used to pay the maintenance fees.At issue is a "re-bill" by ***** on 1/23/2024 made to Vistana for $3,515.78 that was never posted as a payment to our account.Therefore, ********************** says our maintenance fees are past due and we now owe $3,600.94 due to interest and a late payment fee.We have submitted numerous email requests through their web-site which haven't been acknowledged nor answered.Calls to various customer service departments within **************************+) have not resolved the issue, nor, the 3/7/2024 letter to we wrote to ******** ******************* serves they suggested we write.In fact, we never received a reply to that letter
              Read More
              Read 178 More Complaints

              Customer Reviews

              147 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jay N

              05/16/2024

              Stay far far away from this scam. Properties are never available, you never have enough points, no one will ever contact you. In the sales pitch they state you can use these points at any property and in fact you cannot. They have numerous deadlines that change constantly. Its + 20 min when you do call customer service and you are lucky if you dont get disconnected. Maintenance fee have skyrocketed. I cant say it enough, STAY AWAY AND DO NOT PURCHASE THIS.

              Vistana Signature Experiences Response

              05/29/2024

              Were sorry to hear about your frustrations and regret that your experience has not met your expectations. Availability can vary, and we strive to provide the best service possible. Your feedback is valuable and will be used to improve our processes. Thank you for sharing your concerns.
              Read 146 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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