Business ProfileforNaomi Whittel Brands

Id give them a zero if I could. This company used to be great. HORRIBLE customer service now as opposed to 2 years ago. Tried to take advantage of a 40% off sale on a Monday. Wednesday received a message that it was cancelled and refunded. Called and was told the system did that with no solution given to me. Ask for a supervisor to call me the same day and never received a call. I sent an email to customer support that day. On Thursday, I received two responses from Naomi ******* customer support just reiterating that everything has been canceled and how to reorder. Called again and was given a supervisor ***** who shouldnt be in that role. He just kept reiterating that my account was flagged because I bought so much since they worry about people re-selling the product. No apologies and no resolution, and it would be nice if they compensated me and someway for the inconvenience (which they used to do). In fact, didnt even offer a solution to receive the 40% off again if I reorder. They obviously have contracted out their custom service and really dont care about their clients anymore. Berberine is sold so many other reliable places and is cheaper. Moving on! They make me sick. Havent seen my refund come through yet. It better be soon or Ill be reporting them to the Attorney General.

Thank you for sharing your feedback, and I sincerely apologize for the frustration and inconvenience youve experienced. I want to address your concerns and clarify a few important points.First and foremost, I want to assure you that your refund was processed on July 24th. If you have not yet seen the refund reflected in your account, please allow a few more days for the transaction to complete, as processing times can vary depending on your bank or payment provider.Regarding your concerns about our customer service, I deeply regret that your recent interactions did not meet the high standards we strive for. We are committed to providing exceptional service, and I apologize if we fell short in this instance. Please know that we are actively reviewing our processes and training to ensure that our team delivers better support in the future.We do not currently have a wholesale or affiliate program, but we are looking into the viability of such programs for the future. Our primary goal is to protect our customers from fraud and ensure that they purchase directly from Naomi, a trusted and reliable source.Thank you for your patience and understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.