ComplaintsforGlobal Technology Partners, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am 90 years old and my daughter told me to file this complaint. I have paid this company $11,600 since 4/2021 to fix my slow computer. I have a 2016 IMac. When I first paid them $3,000 in April, 2021, I thought it was for a least a year of anytime service. My daughter told me this was predatory but she saw the charge in 2022 and it was from my checking account so she did not do anything. I called them back several more times to help because the computer was still very slow. Every time they would find something else wrong and charge me $1,000 - $2,200. Last charge was in January 2023 for $2,000. My daughter has tried to contact them by email and the address is not valid. She wants to file a complaint with the Il Attorney General after this complaint. *please note: I, *** ****, am typing this for my Dad. He is no longer has a reliable memory but the bank records are clear (see the uploads). Also, the computer is so slow as of yesterday, I could hardly function on it. I believe they have installed malware on it instead of correcting it. Since it is a Mac, it is hard to believe that it had severe security issues initially. Nothing, however, justifies those charges. We could have bought him 5 new Mac’s for that money. *** ****, daughter. ******************** ************Business response
03/13/2023
Dear Team,
Thank you for the notification,
We would like to inform that we have contacted the user as mentioned in this complaint and have explained the charges they have paid for. High End Security Software and Extended Hardware Warranty from time to time. The mentioned customer is with our association for a very long period and never had any complaints until now. We are now waiting for there response to accept the refund.
We have also explained that we are ready to negotiate and refund on active services and shall be happy to return the portion of amount to be credited back to them. We cannot do refund on expired services and software.
Regards
Customer Support TeamInitial Complaint
06/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
June 4, 2021, I was dealing with Global Technology Partners, LLC. I was having issues with my new WEB site and this company was helping me. I thought they were connected with McAfee. They were not. After hours of help they took care of the problem and said my new subscription would be $500 for 3 years. Just figured I was scammed when McAfee renewed my "new" subscription for 2 years on June 2022.Business response
08/02/2022
Business Response /* (1000, 8, 2022/06/21) */ Hi ******, We have discussed this and informed about the charges which has been done more than a year back and and you have utilized part pf the services. We did explained our cancellation policy and your partner decided to continue the service rather than cancelling. We tried calling again and there is only option to leave VM which we left few. Please advise the resolution you would like to have. You can call and ask for customer service team if you need cancellation again. Number to contact us is 1-315-226-4389 and ask for Ext 9049 Regards Global Technology Partners ProPcMechanicInitial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I knew my e-mail was hacked so I went on my computer to find someone that could fix my computer remotely . I found Global Technology Partners. A person named Daniel C*** phone number ************** is the person that helped me. I paid them $200.00 for computer protection using my ****** card.Business response
05/10/2022
Business Response /* (1000, 8, 2022/04/18) */ Dear *************, As discussed with your refund request we have already refunded partial amount 100 usd and you made sure to remove this complaint in our telephonic conversation. You agreed for partial refund and this was completed. Please call us back if you still need any more help on this. Our toll free number is already with you when you signed with us. Regards Global Technology PartnersInitial Complaint
01/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Nov. 17, Global Technology Part from Orlando Florida charged my husband's credit card for $500. It was a scam. They told him he had a virus on his two computers and said the only way to get it off of there was to pay them the money. My husband has health issues and wasn't aware of their trickery. We ask for the $500 to be refunded on his *********** credit card or we will take further legal action. No one should be able to lie about Russians invading people's computers and then offer to "help" by charging $500. This is fraud, plain and simple. We are disputing this with the credit card company as well. People need to be made aware of this fraudulent company and it's horrible business practices.Business response
01/28/2022
Business Response /* (1000, 5, 2022/01/10) */ Dear******, We understand your concern and did tried to contact you on phone numbers listed in case and on our database. Left a voicemail to call us back at 1-323-405-6683 and ask for billing. We also would like to inform that we did not received any email or phone call to cancel. Mr *** your husband is with our company for atleast a year now. Please call and discuss and we shall resolve the case as per your request.. Regards Customer support team Global technology partners.Initial Complaint
11/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My husband was in failing health (cancer) and inadvertently clicked on an "Ad" while he was on the computer which then locked our computer. When our computer was "locked" it required him to call a phone number that directed him to Global Technology Partners. They convinced my husband that the Russians had seized our computer and we had to pay an exorbitant amount and sign a contract. My husband was so ill from cancer treatment (now deceased) that I could not convince him that it was a scam. This company is still charging my credit card. We were scammed thousands of dollars. How can I resolve this and unsubscribe to this fraudulent company? Please assist. Thank you in advance.Business response
12/06/2021
Business Response /* (1000, 5, 2021/11/18) */ Dear Mona, We have tried contacting you several times. However we were not able to reach you. Please call us back and ask for Supervisor @Ext 9049. The Case discussed above is a false information and we are not charging anything. We do have an account in your name from your name and this is from Dec 2018 and your service has expired also. we do not have any automatic renewal as well. Please help us with more information if you have and we shall look into this. Or else confirm if we close this enquiry. regards global technology partners
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.