ComplaintsforThe Maverick Resort & Restaurant

• Initial Complaint

  10/04/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have a timeshare with this horrible resort, unfortunately. I have been trying to reach out via email and telephone since January and constantly get sent to operations and nobody will call or email me back. I sent over papers to rent out my unit this year and asked about how to move forward with sellingmy week (I was told by Terri there that they will sell it for me) and still nothing. I have reached out atleast twice a month, most recently with an email and nobody cares. I advise every to run away from this place!! Terrible customer service...or should I say NO customer service. Scammers!

  Business response

  10/26/2021

  Business Response /* (1000, 5, 2021/10/07) */ We received your rental agreement on January 19th 2021 and your unit was placed in our rental pool for week 48. I do apologize that no one returned your call, I did speak to Amber in Reservations and she is the one responsible for rentals. She provided the agreement (attached) If you have any questions you can reach out to her at [email protected] As far as selling your unit, the Maverick does not sell owner units. We do however have a list on our website for owners that wish to sell, if someone was interested in your week they would contact you directly. We can help you with that, but we are not a real estate company so we couldn't do it for you but it's not difficult. If you would like to speak with me directly you can call 386-672-3550 and my extension is 105. Consumer Response /* (3000, 7, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate your response, although it is still the only response I have received on this matter. Amber still has not responded to any of my emails. I sent another today to make sure my address and last name is updated (I requested the last name update almost 2 years ago). I am not satisfied and asking maintenance l/tax is paid the following year. If someone responded 9 months ago, I would've moved forward with hopefully selling this. Communication goes a long way for a business. If you could also email instructions on how to list my week, that would be wonderful, feel free to respond in the thread of the numerous emails I've already sent since January. Thanks :) Business Response /* (4000, 9, 2021/10/11) */ You can email me Directly to list your unit. I need your unit week and number, how much you would like to sell it for, and a contact number or email for anyone that is interested to contact you directly. My email is [email protected]. If you could also email me what you sent to Amber, I just spoke to her and she hasn't received anything, but I'll get it taken care of. Again I apologize for your inconvenience, but legally we cannot waive Maintenance fees. Consumer Response /* (2000, 11, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate Keith's quick response and willingness to assist me. The person that I was advised to email at the beginning is no longer employed there and they did not realize emails were not being forwarded. Unfortunately it took this to realize emails weren't being forwarded but on a positive note they now know and hopefully it helps someone in the future. I appreciate your help Keith and glad we figured things out :)

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