ComplaintsforTotal Comfort Heat & Air Conditioning, Inc.
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Total Comfort to install a home HVAC system and attic dehumidifying unit at their recommendation in 2020 when I built my home at ** ******** **** ** **** ****** *** I spent over $17,000 cash and used all their recommended products and optional add-ons for the installation including an attic installed dehumidifying system. Total Comfort did all of the installation. Since the system was installed, the attic dehumidifier has malfunctioned and flooded my attic four different times, including saturation of my foam insulation and leaking water into my garage below the attic dehumidifier. During the installation of the system, the condensate drain for the dehumidifier was tied into and merged with the condensate drain for the main HVAC system. There simply is not enough space for both to sufficiently drain the excess condensate from both systems running at full operation during the hot humid flood summers. There is no easy fix for this problem and my attic dehumidifier is non-functioning at this point. I have tried to contact the company directly several times to resolve this ongoing issue with no response or resolution. I have emailed Jason who i was advised is the operations manager, i sent follow up emails to Jason as well asking for a reply to confirm he has received any of my communications or request for help with this problem and again received no response. The customer service and lack of communication has been unacceptable. I need help resolving this issue but Total Comfort will do nothing to help me resolve this issue they created with a faulty install of my HVAC equipment. Please help.Customer response
07/27/2023
**** *******
12:18 PM (37 minutes ago)
to me
Yes please. I have been in contact with the owner who has resolved my issue
****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.