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ComplaintsforLetter Memorial Studio
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Complaint Details
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Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Letter Memorial Studios oversees the operations at Greenwood Cemetery. Greenwood Cemetery is a perpetual care cemetery. My family and I have spoken to the manager at Greenwood (Richard) and the secretary(Betty) at Letter Memorial Studios about the improper care that has been given to the area due to families not following the rules printed on the back of the plot contracts. We are always promised that they rules are going to be enforced but they never are. The grounds keepers can never fully maintain the lawn because of items been placed on graves that are not allowed per the contract. Richard seems afraid to speak up and take the necessary actions to removed prohibited items. Paid for perpetual care but definitely not getting it.Business response
11/08/2021
Business Response /* (1000, 5, 2021/09/21) */ This problem is an ongoing one that has been addressed and continues to be addressed regularly. Unfortunately it seems to continue to grow from additional families not following the rules. The grounds are maintained regularly to the best of our ability with the workers that we have that are willing and healthy enough to be doing the work. With the pandemic there have been an overage of people needing the services in the cemetery and that too has added to the situation. We wish that there would be a concise solution to this situation but at the present time we do not have one so are doing the best that we can for all families involved. Consumer Response /* (3000, 7, 2021/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This statement for Letter Memorial is simply not true. If they would stick to their own rules this would not be a problem. I'm going to include additional pictures that indicate this was a problem prior to the pandemic. This comes from years of not repairing things and not properly attending to the lawn maintenance. Please take at a look at the attached pictures with this file. The grounds and lawn are simply not being properly maintained. The graves are pre-covid grave sites and the mausoleum is in disrepair. Look at the sign to entrance of the cemetery.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.