ComplaintsforInsane Cycles & Muscle Cars LLC
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Complaint Details
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Initial Complaint
04/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The business charged me double the amount that they quoted..I should have never agreed to the first price but I thought they would do quality work.The seat they reupholstered looks terrible and does not work properly.It will not lean foward and the head rest will not fit back into the seat..I lost $7,800 to this company..The workmanship is terrible and took 4 m onths to get done..The business owner assured me he would ship the seat to me when finished ,,for $125 to $ 150 dollars.Then he says he an not ship it to me..I drove ************************************************* my possession. This man has done nothing but lied to me and done extremely poor work..Business response
05/16/2024
Attached is our response.Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
********************* represented himself as the owner and explained how good his team was at rebuilding classic cars. He said since my car was so old he could only work by the hour and would not give an estimate. His claims of waiver are forged. He required $12,000 in July of 2022 when car was delivered for parts up front and periodic payments to keep up with the hours. He projected 9 month completion. We developed a list of items I wanted done to the car, but the engine and transmission had been rebuilt within the last ***** miles of the car. The car sat for months with nothing done. as I repeatedly visited for progress reports. To my surprise they starting dismantling the interior of the car without ever seeing how it ran or functioned. After 19 months thousands of dollars my car was supposedly completed but it runs worse than when I took it. Records show they spent ridiculous amounts of hours tinkering on items like chrome around the windows/windshield ($4,000) and the list goes on. They repeatedly just bought new parts over and over again and spent nonsensical amounts of hours because they couldnt figure out how to get them to work (brakes and suspension). **** never consulted me on the look of items like stance, springs, shocks and engine bay. Instead he just did what he wanted and made me pay for it. My car was held hostage for 19 months and when I drove it home it stalled twice and made hideous mechanical noises. **** offered to look at it but after 19 months and claims he test drove it and it was great, this man must be either alcoholic, on dope, or a total dipshit. He defiled my car and will never get near it again, nor should he ever be allowed to work on anyones car again. I intend to get a third party evaluation of the work done and how to fix his egregious mistakes, at which point I expect recovery from payments made to insane cycles.Business response
02/09/2024
I apologize for the delay as I have been off for the some female surgery I will be back Monday Feb 12th and respond then.
********
Business response
02/16/2024
Attached is our response to ************** complaint. If Additional information is needed please contact me.
********
************
Business response
02/16/2024
Attached is our response to ************** complaint. If Additional information is needed please contact me.
********
************
Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Car was towed to Insane Cycles and Muscle Cars. There were no customers at there shop. It was diagnosed as a alternator replacement job. I paid for the work to be done. I drove my car 1 block and the car would not start. I have to have the car towed 1 mile from the shop. I discovered that they put a whole in the radiator. They gave me a faulty part, I took it another shop. They gave me a faulty part. I paid for two tows. The person working there named Kim threatened to jump over the counter and kick my ass. I have tried to call to resolve the matter but they blocked my calls. I paid close to &$800 in repairs and they cause over $2000 in damages while my car was on their propertyBusiness response
10/17/2022
Business Response /* (1000, 8, 2022/09/13) */ Plse See Attachment
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.