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ComplaintsforMyrick Pools
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The issue of whether or not the pool finish was defective at closing 9/21/2022 or a result of scaling due to chemical inbalance. **** Pools who did the finish came and inspected the pool, they did not put a finger in the pool. When I received notification from Myrick that the issue was my fault I followed up with the inspector from **** Pools, he indicated that he did not tell Myrick that the pool had scaling. Myrick refused to fix the issue under warranty unless I paid them $1100 additiona. I contacted another reputable pool builder who inspected the pool and said there was no scaling, my pool cleaning services owner also confirmed no scaling on the pool. I had **** ********* Pools of ******* drain and acid wash the pool to get the finish to an even finish. they charged $1400 plus I will have an water bill fro mFGUA for the 11500 gallons of water to refill. Myrick installs equipment and then requires owners to deal directly with the equipment manufacturers. Their warranty service is almost non existent. I had also compalined about a potential leak in the pool. To date no action has been taken by them. At this point Im done with dealing with them as they have been impossible from the outset of the design(which they were incapable of doing - I had a client and prominent poolbuilder in Texas do the design and send to Myrick). A nightmare. *** ***** will not allow any other pool builders on new homes. They will do nothing to assist.Business response
07/27/2023
We have been in direct contact with this homeowner and we have resolved any outstanding issues. Ms ***** has agreed to remove the negative comments from the BBB regarding this complaint.Customer response
07/27/2023
Complaint resolution. Please be advised that Darlene M**** of Myrick Pools and I have amicably resolved the issue. Please remove the negative comment from their record. If you need any additional information do not hesitate to reach out to me.
Thank you
********* ***** *** ******** ** ****** ***** ** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.