Business ProfileforOcean East Resort Club
At-a-glance
Related Categories
Business Details
- Location of This Business
- 867 S Atlantic Ave, Ormond Beach, FL 32176-7816
- BBB File Opened:
- 12/29/2016
- Years in Business:
- 33
- Business Started:
- 5/1/1991
- Business Incorporated:
- 12/11/1981
- Type of Entity:
- Corporation
- Alternate Business Name
- Ocean East Resort Club Association Inc
- Contact Information
Principal
- Walter Nettles, Manager
Customer Contact
- Joe King, President
- Walter Nettles, Manager
- Alycia Delligatti
- Joseph Didato, Director
- Additional Contact Information
Phone Numbers
- (386) 677-4183Other Phone
- (386) 677-4183
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Timothy D
04/04/2024
Ocean East Resort Club Response
04/05/2024
Thank you for bringing these matters to our attention. We appreciate your feedback and while our Teams mission is to provide excellent guest experiences with the good reviews we have been receiving, we welcome any information to assist when working with our staff as we strive to provide ongoing training opportunities to improve where needed. We recently went through a full renovation in 2023 and provided our units with new Serta mattresses. A starter set of toiletries is provided on arrival with a free midweek towel exchange at a cost of $3.00 if exchanged on any other day. This is reflective of timeshare industry standards. Our ********************* is available during the day weekly and provides our guests the ability to reserve the recreation room after hours from 5p-10p free of charge. Adult supervision for children under the age of 18 is required for safety purposes.
In regards to your early departure and request for a refund, your stay was during the ******* Bike Week event (March 1st - 10th) and it is our understanding you had an urgent need to return home and requested a refund. When booking your reservation on VRBO you are provided with the cancelation policy which states any changes will need to be provided 14 days prior to arrival. Again, we appreciate your feedback and trust future visits will better reflect the quality and service we strive to deliver.
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