Business ProfileforWindow World of Volusia

I entered a contract with Window World to replace my front and rear exterior doors 4/16/2024. I waited months for the doors to come in and set up a date for install. The date scheduled was 7/10/2024 and after being promised on multiple occasions to have a specific men install the doors because he was going to paint the doors at a reasonable price, 3 immigrants show up, most do not speak English and I tried to rectify this with the company who said they never made that promise, that man did not work for them anymore. We always knew the man was not working for them but they made the promise he would be permitted to install the doors. I had paid 1/2 the total and was trapped in these immigrants installing the doors. I have serious doubt as to experience and the legality of their employment. They sent wrong size front door, had to remove part of my floor and took 7 hours total over 2 different days to install and broke a picture fram doing it and never told me they broke the frame and the glass fell out of it when I went to pick it up off the floor where they had set it leaning up against the wall. The company has refused to pay for the frame despite my bringing it up several times. They blocked my number after the job was complete and they had all their money. They reached out to me once to place the caps and covers and when I said we would have to reschedule they NEVER contacted me again. I feel incredibly taken advantage of, ripped off and treated with really crappy customer service. This is disgusting behavior by another big business, taking your money, not delivering on promises and then never responding to follow up concerns. Were those workers here legally? I have never been so disgusted with a company as I do Window World.