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          CaskCartel has 1 locations, listed below.

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            • CaskCartel

              1734 Kennedy Pt STE 1110 Oviedo, FL 32765-8003

            Business ProfileCaskCartel

            Alcoholic Beverage Services

            Contact Information

            1734 Kennedy Pt STE 1110

            Oviedo, FL 32765-8003

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            Email this Business
            (888) 548-0333

            Customer Reviews

            1.19/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            45 complaints closed in last 3 years

            7 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1734 Kennedy Pt STE 1110, Oviedo, FL 32765-8003
            Email this Business
            BBB File Opened:
            12/23/2019
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            45 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/29/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Recently, I encountered a significant issue with Cask Cartel that has left me concerned about their business practices and customer service ethos. Upon placing an order, I immediately realized a mistake and attempted to cancel it within five minutesa reasonable expectation, I believed, for rectifying such errors. However, the response I received was not only unhelpful but unexpectedly adversarial, including threats to contact my credit card company and references to a rigid "policy" that was neither transparent nor easy to find prior to purchase.----Quoted From Cask Cartel "Please be assured that we possess all necessary order evidence and email correspondence, ready to furnish upon request from your financial institution."----
            Read More
            Read 44 More Complaints

            Customer Reviews

            43 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ellen S

            07/22/2024

            I had the same experience of many people I see reviewing this company. I believed I was buying a case of wine plus shipping plus insurance for the shipping. I was shocked to receive 1 bottle!! Judging from other's reviews this is clearly a scam. I am disputing it with my credit card company. I hope I can save other people from what my experience has been.

            CaskCartel Response

            07/23/2024

            Hello *****,Thank you for taking the time to leave your feedback. Were sorry to hear that your experience did not meet your expectations.We want to clarify that our product listings are designed to provide detailed information about the items, including quantity. The listing you ordered from clearly stated that it was for a single bottle of wine, not a case. We apologize if there was any confusion, and we will review our listings to ensure they are as clear as possible to prevent any misunderstandings.We assure you that we operate with integrity and transparency and that customer satisfaction is a top priority for us. We are more than willing to assist you with any concerns or questions you may have regarding your purchase.Please contact our customer service team directly at ******************************** for further assistance. Thank you for your feedback. We appreciate the opportunity to improve our services and hope to provide you with a better experience in the future.
            Read 42 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

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