Business ProfileforArt Blvd

Date of Transaction October 13, 2023 @1:53pm Receipt: RiZM Amount; $40.00 with tax $42.80 On October 6th I sent an email to Art Blvd stating that I wanted an acrylic art picture (City of Orlando picture) that they had available in the store. However, the size I wanted was not available and they had to custom make the piece with a size of 6x18. Before product was to made, they required upfront payment. I went to the store and paid in cash. They stated a date the item would be available for pickup. However, on the date it was not available. I called and visited the store several times after the date stated to pick up the item. Every time I received an excuse as to why the item was not available. Eventually, the product was available for pickup. However, the owner made the printed the wrong item. Wow. After waiting so long for the item the wrong item was made. The owner told me to keep the item and he would remake the item and it would be available for pickup on 10/24/2023. I waited until Sunday 10/29/2023 to return to the store to pick up the item. On that Sunday I went to the store and the owner is always on personal calls and avoids customers eventually made his way to the counter. He told me the item was not ready as he does not have the digital copy of the picture and his employee who the graphic designer has all the images. I do not understand why an owner of picture store would allow an employee to keep all images. He told me he was out of town the previous week (he is always out of town and his employees are never there) and to check back on 10/31/2023. This is the ongoing issue with never ending promises and lies made by the owner himself. He constantly makes promises he cannot keep and lacks customer service skills and knowledge about the items he sells. I would like a full refund of the order as I am tired of being lied to and visiting the store. I gave him my phone number and he fails to call. I want a refund and nothing less. This is truly sad service.