ComplaintsforAutotronics
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Complaint Details
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Initial Complaint
09/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was promised on 2/21 (in written estimate signed by the owner) the replacement of 2 front struts for my Lexus, NAPA Proformance (Monroe) struts, and an AISEN Timing Belt assy signed off by the owner, Henry W*****. He guaranteed me the parts were in stock and available. Dropped the car off the next day, and his shop installed (without notification) Master Pro struts instead which are of extremely inferior quality. After noticing how rough the car was riding, I called and talked to Henry and he said it might take time for adjustment, and that we should take a test drive even though he wouldn't be familiar as to how the car rode the day before. I referred to the bill/receipt and it identifies the struts as Bilstein, but a visual of the parts installed match MasterPro p/n 34LX1102 & 1105. On 5/26/22, I called the shop and spoke with Henry and questioned the substitution of parts without notification, and he became VERY nasty and belligerent calling me stupid and I didn't know what I was talking about, and worse things. He said it was "his right" to replace parts with "comparable parts" which these are not. I didn't raise my voice to him, merely questioned the bill. I cannot take my car back to him now for ANY further work as I no longer trust him with my car after his berating me on the phone. He also overcharged me for the Timing Belt assy, labeled on the bill as AISEN ************ for $308. AISEN doesn't have that part #, but, I called the local******** store and they found it matched their part # ****** in stock for $169.99. I sent Henry 4 emails between 5/15 and 6/5 to 3 different email addresses (one verified by calling their office) all were ignored. Then, sent a certified letter on 8/22/22, which the card came back "unsigned". Sent another on 9/6 and card came back signed by "agent". I have given him plenty of time to do the honorable thing to address this situation, but it seems he would rather
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.