ComplaintsforCyclebar Oviedo

• Initial Complaint

  04/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint regarding the handling of my contract cancellation request and unauthorized charges by CycleBar Oviedo. I have made several attempts to contact the business via email within the specified time frame to cancel my contract, yet I have not received a written response from the owner or any representative of the establishment.Despite my efforts to communicate my intention to cancel the contract, I was unjustly charged a late fee, and to my dismay, the contract amount was deducted from my account without authorization. Such actions not only constitute a breach of trust but also raise serious ethical concerns regarding the business practices of CycleBar Oviedo.As a customer, I expect transparency, responsiveness, and fair treatment in all transactions. However, the lack of acknowledgment of my cancellation request and the imposition of unauthorized charges have left me deeply dissatisfied and disappointed with the level of service provided by your establishment.I urge you to promptly address this matter by refunding the unauthorized charges and ensuring that my contract cancellation request is processed without further delay. Additionally, I request written confirmation of the cancellation and reimbursement of any associated fees incurred due to the unauthorized charges.

  Business response

  05/07/2024

  Hi *****,
  
  I understand your frustration, and I'm truly sorry for any miscommunication via email. I have attempted to call you on various dates to find the best way to assist you. This is why I prefer to speak with my members about these situations so they are handled promptly and properly. Your feedback is valuable, and I appreciate your candor.
  
  To clarify, if you've already initiated a chargeback through your bank, it's important to follow up with them to cancel this process. Once the chargeback is in progress, the ability to process a refund directly through our system is limited.
  
  If you're able to cancel the chargeback with your bank, please let me know, and I'll assist you with processing your refund. I'm here to help facilitate this process and ensure you receive an appropriate resolution.
  
  Once again, I apologize for any inconvenience this situation has caused. I want to thank you for trying out our classes, and if in the future you would like to be a part of our community, we will welcome you with open arms. Please feel free to reach out if you have any questions or if there's anything else I can assist you with.
  
  Best regards,

  CycleBar Oviedo

  Business response

  05/08/2024

  We have made multiple voicemail and email attempts to reach her to simply get on a phone call to assist her. We have been willing to issue a refund but since she has completed a chargeback with her bank we are unable to do so.

• Initial Complaint

  03/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received a text message from CycleBar on March 29, 2024 at 4:03pm stating that I had a past due amount for $139 and is moving to collections soon but I can settle today for $70. However, I received a text from the same number at 12:48pm on March 29, *************************************************** class package option with them. I, previously, cancelled my agreement with them on 12/5/2023 and I have the email confirmation. Id like some resolution and understanding of what is taking place with this business.

  Business response

  05/07/2024

  Thank you for bringing this matter to our attention. We have been actively engaged in communication with ******** regarding her account and past due balance.

  
  To provide a clear timeline:
  On March 29th at 4:03 PM, we initially contacted ******** regarding the collection of a past due balance. She expressed the belief that her membership had been cancelled.
  On March 30th at 3:31 PM, we responded to ********, clarifying that her account was indeed cancelled on December 5th, and we were awaiting her final payment from December 4th. We also explained our 30-day cancellation policy and offered to waive any additional fees upon receipt of payment.

  
  ******** requested an invoice for verification and indicated she would make the payment via our online portal the same day.
  We have maintained contact with ******** throughout this process. However, there are outstanding fees on her account, specifically a $25 returned payment fee and a $25 late payment fee, which remain unpaid. Any membership that is past due is not an "active member" in our system, and maybe subject to promotional texts with our current offers.
  We are committed to resolving this matter swiftly and amicably. ******** is welcome to reach out directly to our General Manager at ************************************************* to discuss the outstanding balance and reach a resolution.
  Please feel free to contact us if you require any further information or assistance with this issue.
  Thank you for your attention to this matter.
  

  
  

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  02/04/2023-was charged $20.23 for a promotional membership for the first month. I cancelled the following month due to not being available with owning a small business. FIVE MONTHS later I am charged OUT OF no where for a membership I cancelled. 07/24/2023-was charged $71.20 for a membership I cancelled with the previous manager over the phone March of 2023. I have spoken with the management staff there and they said it wasn't in writing and WOULD NOT refund my money. Really?

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