Business ProfileforUltimate Image Land Care

Ultimate Image Land Care is by far the most unprofessional company I have ever encountered. They currently handle the landscaping needs for my community and one of their employees scratched my significant other's vehicle with their blower. This was not the first time we've noticed scratches on her vehicle, but luckily this time it was captured on video! From the video, it appeared to be an accident by the landscaper, but when you have an accident, you still must rectify the situation. Based on my video evidence, I figured this matter would be resolved promptly. To my surprise, this company has yet to resolve the matter from an incident which occurred almost 5 months ago! Upon realizing the damage resulting from the landscaping company, I reached out to my HOA to inform them of the incident by providing the video evidence and pictures of the scratches. After several months of back and forth, I eventually was informed I had to contact the vendor directly. Finally, in October I was able to speak with a supervisor by the name of Ryan regarding this incident. I assumed the supervisor would be very apologetic and would resolve the situation quickly, but boy was a I wrong. From the very start of our phone conversation, Ryan was defensive and dismissive of the quote we provided him. He provided analysis of the quote as he was skeptical of the work that needed to be done to restore the vehicle back to its original state. Please keep in mind, we received 2 quotes and the one we provided Ultimate was cheaper by about 40%. When I asked Ryan if he was an autobody specialist, he said "no, but I have lot of common sense." Apparently "common sense" is not applicable when Ryan is dealing with his customers. He continued to attempt to berate me to which I promptly ended our conversation. Based on my experience and the plethora of complaints from my neighbors regarding Ultimate Image Land Care's service, I would strongly advise you to look elsewhere for your landscaping needs.

With respect to this review from Mr *****, we at Ultimate Image Land Care Inc. did watch the video provided. An employee was near vehicles while blowing off the driveway, the repair quote presented from Mr ***** did not match the vehicle in the video or the area of supposed damage to what was seen in the video. Ryan requested to see the vehicle in person and that is when Mr ***** denied this request and became extremely defensive. And Mr ***** hung up on Ryan.

This is a lie, I did not hang up on Ryan. In addition, the employee's blower rubbed up on the vehicle and the quote was for the vehicle in the video which I stated several times to Ryan. Ryan was rude and unprofessional, which is why I did not let him on my property to view the vehicle. He had no speciality in this area so why does he need to see the vehicle when we provided pictures and video evidence of the damage.

I sent an email requesting your company could contact me if you wanted to resolve the issue after the call with Ryan. Now explain why you have yet to call? Or explain why it took almost two months to give me a call in the first place. You have my email and phone number, if you really want to resolve this issue you can contact me, otherwise, I will simply resolve this matter through Legal means.

This is a very simple matter to resolve, be professional, call me and we can work towards a resolution.