ComplaintsforGet Bit Outdoors
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I wanted a refund on my deposit, he said its says it on their web site. Nothing on their web site says no refund & have to pay for skinning. He has gave me the go around from day one & just want $180.25 deposit back. This is their web site, gave more texts from him if needed. Thank you www.floridagatorhunting.comBusiness response
08/05/2022
Business Response /* (1000, 18, 2022/07/12) */ Mr. *******, I apologize for any confusion but I am not sure where the breakdown is. We confirmed the schedule for your hunt and you didn't show up. We had no notice that you weren't going to be there. Our site clearly states that deposits are non refundable as pasted below. We are here to help but when someone chooses not to show up and doesn't tell us.. I'm not sure what you want us to do. We paid our guide to be there waiting for you and you are asking for your deposit back? "Cancellation Policy If you wish to change or cancel your booking, you must notify us by calling us at least 72 hours prior to your experience. Reservation deposits are non-refundable. If you need to cancel your experience your reservation deposit will be treated as a credit on your account and will expire one year from the cancellation date. Please read our terms and conditions for more details. Credit can only be applied to reservation deposits and not a balance due. If one or more, but not all, of the members of your booking group cancel, no allowance or refund will be made for any part of your booking not used or taken. The reservation deposit from the canceled member of your booking group cannot be used as credit towards the balance due. The spot can be filled by another person or remain as credit on the lead name's account and expires one year from the date issued." Consumer Response /* (3000, 20, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have text messages & screen shots of our texts on my hunt from Dec 2nd 2021 where I canceled my hunt. Also screen shots of your web page that says nothing about no refund. When I scheduled the 2nd hunt on May 28th 2022 I get a text back from you you have to push my time back till later. I called your office & cancelled the hunt the next morning. From the beginning till now I have been getting the go around & want my deposit back. Business Response /* (4000, 22, 2022/07/14) */ Mr. *******, You cancelled your original hunt on the day of that hunt. We had no problem applying that deposit to a future date. I have attached a screenshot of our cancellation policy. Consumer Response /* (4200, 24, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The 1st hunt I reserved there was an issue & you personally called me & had to push it back to another date & like I told you on the phone we was only down in Florida for a certain time. I wanted to cancel the whole hunt & you said deposits are non refundable & I told you on your alls web site does not say that & you told me our web site has NOT been updated in about a year. I am glad I recorded our conversation due to this reason right here!! The screen shot you have is probably due to you finally updating your web site but i do have screen shots of your website with dates and times where i initially tried to cancel the hunt and you refused my refund. So no your website was not updated with what your saying at all then! You changed prices a few different times before the first hunt was scheduled and added prices as well for other things. That was not on the web site at all either! I have screen shots like i said with dates and times of your whole website as soon as you denied my refund which was way before hunt was scheduled as you say there is a time limit!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.