Business ProfileforSafe and Sound Construction and Roofing LLC

The company began replacing the roof on Dec 16, 2021, and broke off an outside spigot in the morning. The roofers didn't have a pair of pliers to turn off the water so I did. I called the Derek, the company salesman, at about 11:00 a.m. to let him know of the problem and that a plumber was needed. They sent out an employee, Aaron who wasn't a plumber, but said he could fix it. He couldn't remove the covering on the broken (PVC?) pipe and said he'd contact the owner Mike R. to get a plumber out. Later I was told by Aaron that Mike said if I want a plumber it would be at my expense. The owner Mike showed up and said he could repair it. I later spoke with Mike around 3:00 p.m. and he said it was more difficult than contemplated and left. I called the office several times for status and was told by Tina that Mike was getting parts for the repair. I called again around 4:40 p.m. and spoke with Tina again and she said she'd text Mike and Jeromy, the other owner, to get back to me. At 5:30 p.m. and still no word and more to the point no water. Mike returned around 6:00 p.m. and made a temporary repair that leaked, almost a stream of water, and said he'd return ob Dec 17, 2021. I turned the water off overnight and when I turned it back on this morning it was still leaking. I called the company at 8:00 a.m. to let them know it's still leaking. This is from their website: "Our goal is to ensure all Safe & Sound Roofing clients have the great experience from start to finish. One of our account managers will help you at every step." They haven't lived up to that. If this is not properly repaired it could lead to water damage to the stucco wall and black mold which would be a serious health issue.