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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
High Steel Fencing installed a privacy fence for me in July 2023. When they did they cut down a Red Japanese Maple Tree. I paid the full amount that they quoted.me of $7023.35. They offered me $100.00 off of the full price which I would not accept because there is no way that you can replace that tree for a $100 (even with the smallest potted one). Since then I have had conversation with an employee named Clay. .He indicated that they would replace the tree and we even discussed where to plant it. Since then I have received no further action. The week of October 23rd I made four calls to High Steel Fencing to have Clay call me which he never did. I called October 30th and requested the owner call me which he never did. I want my Red Japanese Maple Tree replaced.Business response
01/18/2024
Mr. ******
Thank you for reaching out to me.
On page 4 of your contract you will see the following statement that you signed next to under "Prior to installation".
"Protect any plants or landscaping that may be in the area of the fence."
Mr. ****** the tree was not protected or marked, and our team did damage the tree.
That being said, I did agree to replace the tree in hopes to salvage our relationship.
It is solely my fault for the tree not being planted yet. Honestly, it slipped my mind. This year has been a very busy year, but that is no excuse. Please reach out to me directly ******************** and I will coordinate when the best time for us to come out will be.
Thank you for your business and I do apologize for the tree being damaged.
Respectfully,
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Contact Information
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
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TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.