Business ProfileforA-Best Air & Heat, Inc.

DO NOT USE A Best Air and Heat of Palm Bay. They use shady business practices, and have below average quality technicians. Also, I don't know what the average markup on parts is in the AC industry, but OVER 300% seems excessive to me. They installed the units in my home (prior to my purchase of it), this is why I called them in the first place. First time they came out to flush my drain lines, the guy didn't do it correctly and they had to come back and do it a 2nd time. Seems like a fairly straightforward issue for a tech to handle correctly the first time. And only $216, seems legit, right? This last time (and it will be the last time, they're not welcome back on my property) they overtly overlooked an issue in order to make more money. I have 2 AC units right next to one another. One stopped working. When they came out they found that ants had shorted a part. So they replaced the part and left. I was not home at the time to provide some common sense. If one is full of ants, the other likely is as well. But since "it was working at the time", they didn't unscrew the 2 screws to the access panel to check. 4 days later, yes, the other one went out for the exact same reason. Called and told the office person I was happy to pay for parts but did not want to pay another service charge as it should have been looked at first time around. They agreed on the phone that yes, that was reasonable. Again, I was not home when they came and the owner bullied my son into paying the service fee again. They also tried to tell me that my warranty was up in a few months, when I checked with the manufacturer I was told I still have over 6 years left on my warranty. Shady shady shady. There's plenty of other honorable AC companies to choose from so take your pick from anyone but A Best Air and Heat.

Hello David, thank you for taking the time to the leave a review. The first visit with a clogged drain line, the technician cleared the drain line but did not pressure blow it out which we sent another tech back out to rectify the issue. We agree it should have been done properly the 1st time, Now as for the issue yesterday as we discussed when you initially called about 1 of your units not working properly the technician come out and fixed the issue and the other unit was working properly at the time so there was no need to diagnose or repair something that was working correctly. Yesterday, when you called we discussed the issue and you mentioned having the service call fee waived but due to it being a separate unit and the unit not being broken last time the service call fee still applied which was explained when you called back and was very rude about the situation. I tried to explain the service call applied when a technician has to go out to diagnosis a system for repair and this was a separate unit needing repair. As for your warranty I do not recall a conversation about a warranty during the call nor the visit at your home so I'm not sure where you got the information from. And your son is actually the one who agreed to the service call fee stating and I quote " I know how my dad can be the amount due is fine he can just be difficult at times".