ComplaintsforFlorida Breeze

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Florida Breeze conducted a performance inspection and several repairs on my A/C during closing. They signed off that the unit required no additional repairs, conducted maintenance, and a performance check. After closing, excessive external condensation was causing an issue and water was leaking on my filter. Both the service manager and the tech were friendly and helpful. However, the tech notified me that the unit required an $850 repair since the coils were in terrible shape - something the original tech missed in the inspection. The unit is currently under warranty for parts from the original install. Still, Florida Breeze - and apparently the owner specifically - is not willing to correct for the unresolved issues missed in the inspection attempting to shift an $850 expense in my direction. To summarize, Florida Breeze failed to conduct an adequate inspection, they fail to honor their warranty, and I'll be working to help find some motivation for them to correct for this issue. Quite a failure on their part unfortunately.

  Business response

  05/23/2023

  I am sorry for you experience.  At the time of inspection there were no signs of condensation dripping form the evaporator coil.  As a courtesy the service tech sprayed a self rinsing coil cleaner as you can see in the notes you were given after the inspection. This is a five year old unit and it is not uncommon to have this issue.  As far as your warranty goes it is a five years parts warranty through the manufacturer which ends in August of 2023. We checked again with the manufacturer and they said a dirty coil is not covered under your manufacturer's warranty.  We did send a service tech out for free after our 30 day labor warranty to spray the evaporator coil again and when this did not correct the situation we quoted you our price because a deeper cleaning is required which takes at least three hours. I am sorry you are not a satisfied customer. We feel we have gone above and beyond by sending a service tech out at no charge to you.  However, we do not like to have unhappy customers so we will refund you the $160.00 dollars you paid for the inspection.  Thank you. Steve K****

• Initial Complaint

  01/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved into a Model home that had an installation by Florida breeze. We purchased maintenance and have had semi annual maintenance since, with our last record in 2019. Based on their agreement they check all components and report on issues ( which is o. The we site). In September 2022 we had maintenance completed, our unit shut down 2 hrs. after. Next day, someone came back to fix and we were told that our outside unit had issues and our in-house vent was leaning causing the issue, which was never shared prior, and that the pan underneath the unit outside was wobbly, and that the unit could go out anytime. I called and spoke to ***, and was informed that they would come out to fix the internal duct issue leaning and causing the air to shut off and didn't mention anything on the outside unit. The internal issue was fixed at that time but shut down again that day. Another person came out and said he was there to fix the inside only however only lifted the vent providing a bandaid to the issue. When I called *** he indicated that was all they were going to fix with maintenance. When asked about the outside unit issue, I was informed that they do not have the part and no fix would be made. I reminded him that we had a maintenance program and he indicated that the other employees no longer w/the company.. Since that time I have left 4 messages (1 returned after my first message that I missed) and have had no call. My concerns are: they do not support their product, do not support their employees w/maintenance, and we could have avoided the issue if we had prior notice. They should be responsible for fixing the unit and inside duct since we were never made aware of any issues and they build and installed the original product. Also, messages were previously left with ***** to pass on and I left one on the owners voice mail. I uploaded only 1 maintenance item however have all if needed, which are on their site. Looking for a resolution for this on going issue.

  Business response

  01/21/2023

  Dear ***************,

  We are sorry to hear that you are unsatisfied with our services however you do have a 12 to ************************************************************************************************** the state of Florida which is most likely due to your average yearly maintenances with Florida Breeze.  As far as your outside condensing unit is concerned, rust and corrosion with a condenser 10 plus years old, is normal and expected in the state of Florida. Also if you refer to your equipment manual that came with the system 12 plus years ago, acts of God, rust, and corrosion are not covered by the manufacturer warranty. So therefore when a tech sees rust and corrosion on condensing units or inside units in the state of Florida that are 10 plus years old it is considered normal wear and tear.  Unfortunately  due to the tropic weather conditions and the fact we are surrounded by water in the state of Florida there is nothing to really prevent this from happening to a unit as old as yours. Now to address your inside air handler.  The wooden stand that the builder provided, not the manufacturer of the ** unit or Florida Breeze, has started to fail after 12 plus years is also  not covered under any warranty by the manufacturer or Florida Breeze because we did not build the stand. It is also common to see a stand in this condition after 10 plus years and that is why we always recommend for the stand to be rebuilt when you change your ** unit out. When *** sent out a technician to level your coil to ensure normal operation of your air handler that  was a courtesy not something we normally provide for a customer with a unit at this age.  In closing, we are sorry you are unhappy with your service and we never want an unhappy customer. So we will gladly refund you your last year of maintenance and go our separate ways.  We wish you the best of luck and hope you can find an ** contractor you will be truly happy with in the future.  Thank you.

  Sincerely,

   ***********************

  Customer response

  02/01/2023

   
  Complaint: 18803719
  
  I am rejecting this response because:
  

  We have had a member of your team maintain the property twice a year for a long time, I believe since we bought the home from the builder in 2012. During that time there was no mention of any issue or deterioration of the unit which is listed on the company maintenance checklist to inspect general condition of the unit. The last review in September 2022 has a check next to this item with no mention of any issue within that report and were only made aware when the unit completely shut done 2 hours after that visit. As previously mentioned, with not knowing about any issues prior and having a maintenance program that was there to assist us in preserving the unit, we are now left with a bandaid with the inside and an outside unit where we were informed by *** that parts are not available for the pan and that the entire unit rocks on the current foundation. Also I disagree with the Life Span of a unit in Florida. If well preserves it should be 15+years and we have only been here 10. We bought the model home. 
  

  I do agree that are money for 2023 maintenance is to be refunded since no service has been performed and we do  it want to utilize this service from your company.  

  We still believe that the company had a responsibility to let us know of the deterioration of the unit under the maintenance program prior to becoming something we can no longer fix. 

  Sincerely,
  
  *******************

  Business response

  02/06/2023

  Once again, we are sorry you are unhappy with our service.  We will gladly reimburse you for last year's maintenance so you can find another company that will make you happy.  We can't control when manufacturer's discontinue parts for AC systems.  This happens quite often on older units. As we said before, we did not build your air handler stand. That was supplied by your builder. We will not be giving you a free unit.  Like we stated before the average life expectancy of an AC unit in Florida is ***** years.  FPL actually rates them **** years as far as efficiency goes.  It seems even though your unit is still running  to manufacturer's standards you are only unhappy because it is now out of warranty.  Once again, we are sorry you are unhappy with our maintenances performed. We cannot control rust and corrosion in the state of Florida on a unit the age of yours. Not to mention it states in your manufacture paperwork that came with the unit that acts of God, rust and corrosion, are not covered under your warranty.  These parts you speak of are also the parts that have been discontinued on your system for many years now. 

   

  Sincerely,

  *********************

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