ComplaintsforPalm Bay Dental Center

• Initial Complaint

  03/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3-Jan-2022 - Stepdaughter wisdom teeth extracted and impacted tooth corrected. Out of pocket initial payment $3080 made. Informed by Palm Bay Dental (PBD) refund to be provided once insurance paid and secondary insurance would not process until primary paid. Approx 25-Jan-2022 - Contacted PBD for updated status. Status - still with the insurance. Contacted Cigna Dental - Requested additional info before claim to be processed - already communicated to PBD. Contacted PBD - informed them of insurance request. We were informed it would be provided. Approx 24-Mar-2022 - Still not processed. Contacted Cigna Dental - incorrect information had been provided (twice at this point). Contacted PBD and requested the info directly sent to us - we would forward to Cigna. We were told the surgeon was no longer in their office and I would have to contact them directly, even though they had collected monies and our billing was to PDB. Contacted surgeon, per PBD direction. Info provided (incorrect yet again) - forwarded to Cigna - they said that was the same response they already had and it was incorrect. Filed a complaint with the insurance and informed PBD of that complaint. Also informed PBD that I would be filing a complaint with the BBB. They informed me they were going to handle it but still no resolution. Each time they tell me they will have someone contact me, I get no calls. This is something that should be seamless between provider and insurance. I should not have to be making calls all over and getting re-directed to various offices for resolution. We paid PBD directly and they should be responsible for all billing issues. We want the correct information to be provided to the insurance so the claim can be processed and we can get whatever is due us. It should not take 3 months. Now that the surgeon is not at PBD, I still expect PBD to be responsible. PBD is under New Image Dentistry - receipt

  Business response

  05/13/2022

  Business Response /* (1000, 10, 2022/04/25) */ Good morning. Unfortunately, I do not have final resolution for this case, just yet. Our team had received conflicting information as to which insurance was primary vs. secondary. we have corrected the claim for primary. We are awaiting for that claim to close to resubmit the secondary claim. Once both claims have closed, we will be able to to update Mr.***** on the final balance.

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