ComplaintsforWeekend Warrior Landscaping & Lawn Service

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  At the recommendation of a neighbor, we reached out to Weekend Warrior Landscaping (WW) to mow and edge our lawn in late summer of 2021. WW mows weekly from April through September and twice a month from October through March and charges $100/month for the service. In mid-January we noticed that the metal edging on a planting bed in our front yard had been damaged. Looking closer, we noticed that the underground sprinkler lines beneath the edging had been punctured by the metal stakes that hold down the edging. This likely happened when WW was mowing the area using one of their "industrial size" mowers. The edging likely was dislodged as it was damaged and, when the worker tried to return the edging to its proper location, he punctured the lines (there are 3 lines running less than a foot below the ground). I sent an email on 18 Jan 22 to WW owner Steve ****** and included pictures to show him the damage. At the same time, I forwarded him an email with pictures that we sent to him in September 2021 showing mower damage (cutting the grass down into the dirt) and other signs indicating a lack of detail and care with his crew. Steve had never responded to the September email but he did respond to the one I sent on the sprinkler line damage. He asked if he could come out to take a look on Saturday, 22 Jan, at 10 AM. I agreed to the time, but Steve never showed. Calls to his cell phone went to voice mail and emails were unanswered. I have made several more phone calls and sent several more emails since then and there has been no response at all. I have asked Steve since the 18 Jan 22 email to cover the cost of the sprinkler line repair (about $150). At this point, we have also paid them $100 for two more mowings in February. We would like for Steve to pay us the $150 for sprinkler line repairs and to refund the $100 we have paid them in advance for February as we would like to terminate their services immediately.

  Business response

  04/05/2022

  Business Response /* (1000, 10, 2022/02/28) */ We will remove you from our system. Please send your billing receipt for the repair to *** ***** *** ** Palm Bay, FL XXXXX. And we will send you your refund to the address that's on the invoice. When you signed up for our services you paid one month in advance. The reason that we do is because if you choose to cancel service during billing cycles we will finish out the month. If you choose to terminate services immediately you forfeit your payment. This is explained to ALL our clients prior to stepping on the property. Respectfully Steve. Consumer Response /* (3000, 12, 2022/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) After no response by email, phone, or text since 19 Jan 2022, it was good to receive an email from Steve ****** on 14 Feb 2022. That email contained the information that he submitted to the BBB on 28 Feb 2022. In accordance with the 14 Feb 2022 email, II sent Steve a scanned copy of the repair receipt later that same night and mailed the original copy to him the following day. However, as of today (4 Mar 2022), I have not yet received the refund. Once I have received it and cashed the check, I will consider this portion of my complaint to be favorably resolved. 2) His refusal to refund the $100 paid in advance for February mowings remains unacceptable. He claims to have explained their cancellation policy to all new customers up front, but neither my wife nor I have any recollection of this. Further, there is no hard copy nor is there any email to explain it. We cancelled the service on 1 Feb 2022 after Steve failed to respond to any of our efforts to contact him. This was still approximately 2 weeks before the next mowing and 4 weeks before the final mowing that would be covered by the $100 charge. It seems unreasonable that even a partial refund of this advance payment would not be offered by Weekend Warrior. Business Response /* (4000, 14, 2022/03/04) */ Our cancelation policy has been in place since day one of me starting my business. I think that the disconnect is because we are on our winter schedule which means we cut every other week. That also was explained to all my clients. All our policies are a standard practices in this industry. We handle all monies transactions at the beginning of the month. A check was sent out on the 2nd of March.... Consumer Response /* (4200, 16, 2022/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please re-check when you sent our refund as well as the address you sent it to. We have not yet received the check as of today's mail (11 March). Once we receive and are able to cash the check, we'll be ready to close this out. And I will say one last time that it would be a very wise policy for you to begin sending an email note along to all new customers to explain the basics of the agreement. Verbal exchanges are not very effective and leave the door to disagreement wide open. Business Response /* (4000, 18, 2022/03/14) */ The check was delivered on Friday by my crew. Please check under the front door mat. Consumer Response /* (2000, 20, 2022/03/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) The check was under the door mat and I was able to deposit it, so I believe we have reached the end of the trail. Thanks to the BBB for helping to play the middle ground as we resolved this simple situation.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 18, 2021 I paid $1500 down payment for sodding my back yard. Total agreed on was $3K. This was never done after 3 weeks. The owner made all the excuse and have been saying he will return my money. He's used every excuse and 7 months later nothing. He's not responding to all my contacts. I am filing a small claims this week.

  Business response

  02/24/2022

  Business Response /* (1000, 10, 2022/02/08) */ This client choose to stop the project. The Re-sodding was taking place during the rainy season. We came in and removed all her grass that was supposed to be re-sodded. I explained to her that there would be delays due to the wet fields. I would call to get updates on the status of the fields. If it's raining they will not cut. The client decided to stop the project. There was expenses involved.... WE DID NOT STOP THE PROJECT, SHE STOPPED THE PROJECT. Consumer Response /* (3000, 12, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) My communication which I have proof was he was waiting for his supplier for sod.. After 2 months of waiting for sod to be laid I asked for a refund which he agreed to and I have proof of that as well. He was waiting for his bookkeeper to issue a refund. And a few months later he did contact me that he will give me my refund in a few days and I have prep of that as well. And he sparingly communicated with me after sending multiply messages. This will end up in small claim court. Business Response /* (4000, 14, 2022/02/08) */ Not sure where the two months thing comes from. So I guess I will see her in court. Why would we rip out grass knowning it would take awhile to get the Sod. Once again she stopped the project. Consumer Response /* (4200, 16, 2022/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) He took the down payment and I was told he was ordering the sod. I called him a few times and he was waiting for the company he orders from to get the sod. Then now he's saying that it was wet. My Neighbour got his resod in between me waiting for him to get sod. He did not tell me he was taking my $1,500 because he dig up the grass in the backyard. He could have talked to me to come to an agreement as to how much he was charging me for digging up the yard. His response for months was he was giving me a refund. I will see him in court. I had so much respect for this man. And he lied.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩