ComplaintsforFamily Moving and Storage LLC
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Complaint Details
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Initial Complaint
01/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
States the amount would be **** increases price ******* Broke a **** tv Refused to repairBusiness response
01/31/2023
We provided moving services for ************** over a year ago, The customer was given an estimate based on an hourly rate and this was not a flat rate. The estimate was given based on the information provided by the customer. As far as the ** is concerned, our standard liability is .60 cents per pound per article in accordance with the contract that was signed. The ** was not packed in a box or its original packaging, we did make the customer aware we would take no responsibility for damages that *** occur. Once again, this was well over a year ago and we are still willing to honor the ** in accordance with the contract, If the customer would like to provide us with the weight or model # so we can look up the weight.
Customer response
02/01/2023
Complaint: 18806850
I am rejecting this response because:are you joking I never signed any paper that states or agreed to the price you added this on in the end said it took extra hours despite giving flat rate
you guys are clearly fraudulent offering to pay 60 cents a pound in a flat screen tv your disgusting and I will be leaving multiple reviews
Sincerely,
*******************Business response
02/02/2023
I have attached the signed contract for the move that took place for **************. Which clearly states the hourly rate and not a flat rate.
The .60 cents per pound per article is clearly stated there also. This is standard liability for the entire moving industry.
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 7:00 AM - 1:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.