ComplaintsforP3 Planet 3 Palm Bay | Defy Trampoline Parks
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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I began memberships for my son and two of his friends on 2/26. I found out the boys were going to be pretty busy and decided to cancel before being charged the $76.46 for all three jumpers again. I went onto my account. There is no way to see who is on the account. I was able to cancel three jumpers, and one of them was not my son's friend, but my son's friend's brother, who was supposed to be paid for by his mom. I figured it was a clerical error, and the staff probably put the wrong kid on my account. No big deal because I cancelled three jumpers. This was not the case. I was charged $24.60 on 3/26 for the friend I was not able to cancel. I contacted the company via email. I sent them the three confirmations I had. They refused to refund me. They could not explain to me why I was able to cancel three subscriptions and had a fourth. I only initiated three. Upon reading reviews, this is a common occurrence, and I feel like more people need to hold companies like this accountable. Good customer service goes a long way. $25 is nothing for a company like this. I have had parties here and have dropped hundred of dollars, and yet they could not work with me and give me a refund for services I will not be using and that I should not be responsible for.Initial Complaint
01/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I live outside of the **************** now since June of 2023, when I finished working this afternoon, I noticed a fraudulent cc charge in the amount of $47.06 from DEFY in ********, **. My children have not used this fun park in more than 7 months time, so we aren't sure why DEFY fraudulently took money from my cc. I'd like the full amount returned and a written statement stating that this will not happen again.Customer response
02/10/2024
The issue was resolved by the company and the mistake was found to be on my part. Defy went above and beyond to make sure everything was done properlyInitial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Forcing people to pay for socks when they don't need them. Refusing to refund money afterwards. Three adults told them the children had socks already. When grandson went to pay for jump zone time with his **** gift card from Christmas, they charged him for socks. My daughter and I confronted them to ask why he was charged for socks he didn't need or receive. They claimed he said he needed them. They offered to give him socks but refused a refund. My daughter told them again he doesn't need socks. They said, Card has been charged already and no refunds allowed. I can't see how this is an appropriate way to do business. One thing to take advantage of adults but no remorse for taking advantage and ripping off a child. Right is right and wrong is wrong.Initial Complaint
04/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My son was bullied twice by the same kid, and even though he walked away, the other kid followed and physically assaulted my son. I can't say there is management on staff as they appeared to be teens. I presented them with the situation, they saw the incident on camera, and nothing was done. I asked what the policy was on violence and bullying and they stated it's not tolerated. They stated its cause for revoke of membership and asking the offender to leave. None of this happened even though they saw the other kid attack my son without any interaction or my son provoking the other kid in any way. I did not want to argue with the staff or make a scene, so I just left. Why should my son pay and suffer for the lack of a company to follow their own procedure? This was not my first incident with violence and bullying I have experienced here. I would shy away from this establishment
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.