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ComplaintsforSdr concepts custom woodworks
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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had ****** do a job for us with teak wood Were redoing our boat and needed teak slats cut for the interior walls. We drove to his location with samples in hand and gave him a $1500 cash deposit (no receipt) He insured us he could replicate the walls. Numerous text went out asking for samples before he went into full production. Which he never responded to. One day we get a text that our order was ready. He sent a few pictures and you could immediately see the that it was nowhere near close to our samples we dropped off. We drove back down to see the wood in person. Many rugged edges in the cuts, swirl marks in the wood from the machines he used to cut the wood with, and we asked for straight grain. the piece were also different in thickness and width. We brought down another larger section of wall to show him how off his work was. ****** asked us to leave that sample there and hed redo the job. ****** later hes ignoring our calls and text, I simply would like our wall sample back since ****** was not capable off doing our job. I would not recommend this business. He kept our deposit without completing the job or even reaching out to make things right.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.