Business ProfileforCarrier Corporation

This complaint is in regards to the new Carrier residential HVAC system that I purchased in 2020 and had installed by ****** Heating and Air (**************************************************, *******, GA ***** Ph - *************. Less than 2 years later in 2022, our new Carrier HVAC system had a major failure in the outside unit. There was at least a 2-week period in which this failing compressor would wake my family up nightly (EXTREMELY LOUD compressor noise). After extensive (many/many appts) investigation by ******, their recommendation was to ask Carrier to replace the outside unit. Carrier REFUSED to replace the exterior unit and eventually agreed to replace the compressor. ****** installed the compressor under their warranty. This corrected the terribly loud noise for the next 2 years until now. About a week ago, the SAME EXTREMELY LOUD compressor noise has returned. It has been waking my family up every night this week because this same super loud noise starts up between 2-5am. ******************** and Air have been out to investigate the problem as they did 2 years ago(twice this week). This time, they again said that its typically quite hard to work with the Carrier warranty department. They informed me that even if Carrier allowed the replacement under warranty, It would cost me $2300.00 in labor for them to install the new compressor. Keep in mind, this CARRIER HVAC system is roughly only 4 years old!!?? Even if I replace this 2nd failed unit for $2300, I am scared that I will have to do this AGAIN in 2 years! My family cannot afford to continually spend 1000's of dollars every year fixing a defective design. I bought an upgraded Carrier system because I believed that its a premium system that they stand behind. I am unfortunately finding out that made HUGE mistake buying a Carrier residential HVAC system.