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ComplaintsforThe UPS Store #4067
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went about 2 weeks ago to ship some items. I was informed by one of the merchants that an item was sent to another merchant. I brought my items unboxed and unlabeled and watched the employee print out the labels that it was supposed to be sent to. The merchant whose item is missing has been lovely but understandably, they want their item back. I have now called 3 times and spoken to 3 different people, one being a manager named *** who has not called back. The next phone call I made, the employee was arguing back with me saying am I sure I sent it with them? Yes. I asked for his name. He refused and hung up. This is not ok. I am unable to file a claim online or on the phone since it was done in store.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.